Housing Concierge

About the Role

Join Home Group as a Housing Concierge focused on night work, dedicated to supporting vulnerable customers with complex care needs. Your role will be pivotal in ensuring the safety of residents, maintaining secure and welcoming communal environments, and fostering positive relationships with neighbours.

Typical Responsibilities

• Conduct regular building patrols to monitor CCTV, fire doors, and communal spaces.
• Welcome residents and visitors while addressing minor repairs and cleanliness issues.
• Serve as the primary point of support for customers during night hours when broader teams or personal support networks are unavailable.
• Respond calmly, promptly, and equitably to incidents as they arise.
• Collaborate with team members and local partners to handle instances of anti-social behaviour.

Why Work With Us

This position goes beyond traditional employment—offering meaningful work where you are valued. Enjoy comprehensive training, supportive colleagues, and the opportunity to make a tangible difference daily. Home Group ranks among the UK's top ten Great Places to Work.

Candidate Profile

• Maintain composure under pressure paired with excellent communication abilities.
• Bring dedication and experience in providing support to others through personal or professional avenues.
• Exhibit sound judgment and effective communication.
• Possess awareness to anticipate potential issues and confidently intervene tactfully.
• Use a vehicle insured for business travel; mileage expenses are reimbursed.

Additional Information

• The role requires travel between Workington and Cockermouth homelessness services.
• The work schedule follows a rotating four days on, four days off pattern, with 12-hour night shifts from 8pm until 8am.
• Although primarily working nights and often alone, there are regular daytime meetings and training sessions.
• You'll utilize technology to monitor CCTV, maintain records, and communicate with staff.
• An Enhanced Disclosure and Barring Service (DBS) check is required and will be funded by the employer.

Benefits Package

• Annual salary of £26,300.
• 34 days of leave per year, rising to 39 days including bank holidays and an additional personal day.
• Health cash plan providing savings over £1,140 annually for dental, optician services, prescriptions, and more for you and your dependents.
• Matching pension contributions up to 7% and life insurance valued at three times your basic salary.
• Access to instant pay through Stream.
• Over 800 discounts available on shopping, travel, leisure, technology, and other services.

Inclusion and Wellbeing

We value diversity and wellbeing, supporting an inclusive environment supported by our diversity networks, making Home Group an exceptional place to work.