Housing Concierge

About the Role

Join Home Group as a Housing Concierge with a competitive salary of £26,300 per annum (£13.45 per hour) and excellent benefits including a Health Cash Plan. This position involves night shift work, ideal for those who prefer active overnight hours. You will support vulnerable individuals, including those with complex care needs, ensuring their safety and comfort, as well as maintaining secure and welcoming premises while fostering positive relationships with neighbors.

Key Duties

• Conduct regular patrols of the building, inspecting CCTV footage, fire doors, and communal areas.
• Welcome and assist residents and visitors, attend to minor repairs and cleanliness issues.
• Serve as the first point of assistance for tenants when other support systems or staff are unavailable.
• Respond promptly, calmly, and fairly to any incidents or concerns raised during your shift.
• Collaborate with colleagues and external partners to handle and reduce anti-social behavior.

Working Hours and Environment

• Work a rotating four-week schedule between shifts from 9:30pm to 9:00am or 10:30pm to 9:00am.
• Provide service within an extra care scheme for individuals aged 55 and above.
• Though primarily lone night work, you will join daytime sessions for training and team meetings periodically.
• Use technology effectively for monitoring CCTV, keeping records up to date, and communicating with team members.
• An Enhanced DBS check is required and will be covered by the employer.

What You Bring

• The ability to remain composed under pressure supported by excellent communication skills.
• A genuine passion for supporting others, demonstrated through personal or professional experience.
• Sound judgment and the ability to communicate clearly in sensitive situations.
• Confidence to predict potential issues and intervene delicately to prevent escalation.

Additional Benefits

• Annual leave entitlement starting at 34 days (including bank holidays and an additional personal “me day”), increasing to 39 days.
• Health cash plan providing over £1140 in annual savings covering dental, optical, prescription, and other healthcare costs for you and your dependents.
• Employer-matched pension contributions up to 7%, plus life insurance covering three times earnings.
• Access to instant pay through Stream and over 800 discounts on retail, travel, entertainment, and technology.

Inclusion and Diversity

Home Group fosters an inclusive workplace valuing diversity, wellbeing, and belonging through various networks and support programs, ensuring all staff feel welcome and respected.

Additional Information

Reasonable adjustments are available to support applicants with disabilities or specific needs. The role may close earlier than advertised, so early application is encouraged.