Housing Concierge

Role Overview

At Home Group, we are seeking a vigilant and dedicated Housing Concierge to provide overnight support at our Rosemead service in Southend-on-Sea, a supported housing environment for homeless ex-offenders. This role is vital in ensuring the safety and security of our residents with complex care needs throughout the night.

Key Duties

• Conduct regular patrols of the building, monitoring CCTV, fire exits, and communal areas to maintain a safe environment.
• Welcome residents and visitors, while addressing minor repairs and cleanliness.
• Serve as the primary support point for residents during night hours when other support or personal networks are unavailable.
• Respond promptly and fairly to any incidents, maintaining a calm demeanor.
• Collaborate with colleagues and external partners to manage issues related to anti-social behavior.

Working Hours and Environment

• Work schedule: Monday to Friday, 8:00 pm to 4:30 am.
• Primarily lone working with regular daytime team meetings and training sessions.
• Use of technology such as CCTV monitoring, record keeping, and communication tools is essential.
• Enhanced DBS check required; Home Group will sponsor this check.

Candidate Requirements

• Ability to stay alert and composed during night shifts.
• Strong communication skills and sound judgement in challenging situations.
• Experience or passion for supporting vulnerable individuals in a professional or personal capacity.
• Confidence to identify and intervene sensitively in potential issues before they escalate.

What We Offer

• Annual salary of £26,300 (£13.45 per hour).
• 34 days of annual leave, increasing to 39 days including bank holidays and an additional 'me day'.
• Health cash plan providing savings of over £1140 yearly for dental, opticians, prescriptions, and more for employees and their children.
• Pension scheme with up to 7% matching contribution and life insurance at three times basic salary.
• Access to instant pay with Stream service.
• Over 800 discounts on retail, holidays, leisure activities, technology and more.

Inclusion and Wellbeing

Home Group values diversity and inclusion, fostering a workplace where individuals can bring their true selves. We support wellbeing and have active diversity networks to maintain a positive working environment.

Additional Information

• The successful candidate must be comfortable working overnight shifts and independently while maintaining strong communication with team members.
• Reasonable adjustments can be requested by contacting the provided email.
• Positions may close earlier than the listed deadline, so prompt applications are advised.