Senior Forward Deployed Engineer

About Fin

Fin is a pioneering AI Customer Agent company dedicated to enhancing business customer experiences. Our cutting-edge AI agent delivers superior, continuous customer support across various channels including service, sales, and ecommerce. Powered by proprietary AI models, Fin manages complex customer interactions end-to-end with minimal integration effort. Coupled with an integrated Intercom help desk, it serves modern support teams as a comprehensive platform.

Founded in 2011, Fin has rapidly grown into one of the world's largest private software companies with nearly 30,000 clients globally. We emphasize core values that drive innovation, quick development, and consistent delivery of exceptional customer value.

Role Overview

We are expanding our team due to increasing demand for engineers who collaborate closely with strategic clients to align Fin's AI capabilities with their business goals. As a Senior Forward Deployed Engineer, you will influence product direction through interaction with R&D and enable transformative solutions for key customers, aiding their customer support scale using AI.

Key Responsibilities

• Champion the use of Fin AI to help prospects automate and enhance their support operations.
• Work intimately with strategic clients to understand their business and technical challenges, delivering actionable insights.
• Serve as a hands-on technical expert, collaborating directly with customers’ technical teams to ensure successful project implementation.
• Partner with Sales, Success, and Product departments for streamlined customer experience and effective delivery.
• Develop and refine the Forward Deployed Engineering practices to enhance function scalability and knowledge sharing.

Qualifications and Skills

• Experience building compelling SaaS products, with preference for startup or founder backgrounds.
• Keen interest and understanding in AI/ML concepts, capable of quickly comprehending novel systems and trade-offs.
• Strong skills in cross-functional collaboration and organizational navigation to unite stakeholders for optimal customer results.
• Proficient in high-level programming languages such as JavaScript, Python, or Ruby, with adaptability to learn new technologies rapidly.
• Ability to quickly prototype and deliver quality software aligned with business objectives.
• Experienced in developing and consuming REST APIs for effective system integration.
• Excellent communication skills to address both technical and non-technical audiences at various detail levels.
• Willingness to travel and work on-site frequently to establish strong client relationships and deeply understand their needs.

Additional Information

Fin fosters a supportive environment focused on employee wellbeing, family care, time off, and financial security. Benefits vary by region according to local standards. Our culture values openness and respect, avoiding divisive topics to maintain a cohesive workplace centered on our core values.

The company follows a hybrid work model, expecting employees onsite at least three days per week to encourage collaboration and maintain culture.

Fin is an Equal Employment Opportunity employer committed to diversity and inclusion without discrimination on various legally protected grounds.