Store Manager

About the Role

Based in Scarborough, Ontario, Pet Valu is a leading pet retail organization operating several brand names including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet throughout North America. Our stores focus on providing high-quality food and care supplies for a wide variety of pets such as dogs, cats, companion birds, fish, reptiles, and small animals. We are deeply committed to community involvement by regularly partnering with local shelters and charities via adoption events and pet food bank initiatives.

As a Store Manager, you will lead, support, and nurture your team to deliver superior service, ensuring every pet parent receives expert advice and the right product solutions for their pets. This position is ideal for those passionate about pet care and seeking to progress within a respected pet retail company.

Primary Responsibilities

• Maintain exceptional customer service standards and foster positive community relations, including connections with organizations like the Humane Society.
• Recruit, train, schedule, and supervise store staff, providing coaching and daily task management to build a strong and efficient team.
• Ensure compliance with operational policies and corporate procedures across all staff activities.
• Manage store administrative duties such as placing orders, inventory control, conducting safety and store audits, coordinating repairs, and completing corporate documentation.
• Drive store performance by aligning team efforts towards meeting defined business goals.
• Carry out additional duties as necessary to maintain smooth store operations.

Requirements and Qualifications

• At least two years of experience in customer service and retail store management.
• A passion for learning and advancing in the pet care sector.
• A friendly, outgoing demeanor paired with excellent customer service abilities.
• Availability to work during weekends and evenings as part of scheduling requirements.
• Reliable transportation to commute to and from the store location.
• Capability to observe employee performance and provide constructive feedback, specifically in sales strategies and customer engagement.
• Ability to recognize and address interpersonal conflicts within the team, escalating issues appropriately.
• Proficiency with point-of-sale (POS) systems.
• Physical capability to lift weights up to 50 pounds repeatedly.
• Experience in the pet industry is advantageous.

Compensation and Benefits

• Starting hourly wage of $20.45.
• Comprehensive management training programs.
• In-depth knowledge development about pet products.
• Employee discounts on products.
• Competitive pay structure.
• Paid benefits for eligible employees.
• A supportive, pet-focused work environment encouraging career growth.