Software Development Manager - Alexa Sensitive Content Intelligence

About the Role

The Alexa Sensitive Content Intelligence (ASCI) team develops the Responsible AI platform for Alexa+, focusing on machine learning-powered infrastructure to ensure content safety across cloud and on-device environments. The systems utilize encoder models, retrieval augmented generation (RAG) systems, and large language models to moderate sensitive content across text, images, video, and LLM-generated responses in real-time.

As a Software Development Manager, you will lead a team building robust ML inference infrastructure and content safety services for Alexa+ devices and cloud environments. Responsibilities include overseeing the full model lifecycle from onboarding through production, enhancing deployment pipelines for diverse model classes (encoder, decoder, encoder-decoder) supporting text classification, multimedia content analysis, and LLM moderation tasks.

Key Responsibilities

• Lead and expand a high-performing engineering team delivering ML inference and content moderation services across cloud and onsite devices.
• Manage inference optimizations including GPU/CPU serving strategies for the cloud and model compression/distillation for constrained devices.
• Develop and maintain automated one-click continuous model deployment infrastructure with zero-downtime rollouts, validation, and rollback functionalities across cloud and edge platforms.
• Architect scalable real-time and batch serving systems for multi-modal content moderation globally.
• Optimize on-device moderation capabilities focusing on latency, memory footprint, power efficiency, while ensuring moderation accuracy.
• Maintain operational excellence targeting high availability (99.95%+), latency, cost efficiency, and multi-region reliability.
• Collaborate with applied scientists on model architectural trade-offs and with platform teams on traffic management, capacity planning, and device integration.
• Cultivate engineering talent with enthusiasm for cutting-edge ML hosting and infrastructure optimizations.

Team Overview

The ASCI organization includes over 60 engineers, 30+ applied scientists, around 7 product managers, and 50+ operations staff. The team works on innovative projects leveraging LLMs, encoder models, and retrieval augmented generation to ensure Alexa+ policy compliance worldwide. The customer feedback sub-team manages the "Report A Bug" feature, acting as a voice for customers. The team supports efficient ML infrastructure for hosting over 20 ML models and interfacing with multiple LLMs in Bedrock.

Basic Qualifications

• Minimum 10 years developing scalable, multi-tier distributed software systems with distributed programming expertise.
• At least 3 years managing engineering teams.
• Strong understanding of software engineering best practices across the full SDLC, including coding standards, code reviews, source control, builds, testing, certification, and live-site operations.
• Experience collaborating with product and program management teams.

Preferred Qualifications

• Ability to communicate effectively with users, technical teams, and senior leadership to gather requirements, explain product features, technical designs, and strategy.
• Experience recruiting, hiring, mentoring, and managing software engineers to enhance their skills and effectiveness.

Additional Information

The inclusive and accessible work culture supports accommodations throughout the hiring and onboarding processes.

Location: Gurgaon, Haryana, India.

Company: ADCI - Haryana

Job ID: A10481058