Retail Supervisor

About the Role

At Screwfix, we pride ourselves on supporting tradespeople by providing essential products and services. With an extensive range of over 60,000 items available across more than 900 stores, combined with cutting-edge digital services, we ensure every project runs smoothly. Join our team and become a key player who leads by example and supports customers both on the shop floor and in the warehouse. We offer thorough training and flexible shifts to promote a healthy work-life balance and a promising career path.

Key Responsibilities

• Lead and manage the team by setting high standards for customer service and operational excellence.
• Assist customers proactively, guiding them to suitable products and making their shopping experience straightforward and enjoyable.
• Ensure smooth store operations, including managing cash reconciliations, addressing customer inquiries, maintaining audit compliance, and overseeing stock control.
• Foster a positive team environment where collaboration and enjoyment are priorities.

Qualifications & Experience

• Proven experience as a supervisor or duty manager in fast-paced retail settings, with a track record of successfully managing small teams.
• Excellent customer service skills with the ability to drive sales conversions through customer engagement.
• Curious and proactive mindset with a commitment to continuous improvement.
• Passion for the business and an energetic, hardworking attitude combined with reliability, honesty, and approachability.

Benefits & Perks

• Competitive salary with possible location allowance reviewed annually.
• 29 days of annual leave inclusive of Bank Holidays, with entitlement increasing up to 34 days depending on length of service.
• Employee discount of 20% at Screwfix and B&Q stores.
• Access to comprehensive training programs and continuous professional development.

Working Hours

Monday to Friday: 7:00 AM to 8:00 PM
Saturday: 7:00 AM to 6:00 PM
Sunday: 10:00 AM to 6:00 PM

Equal Opportunity Statement and Additional Support

Screwfix is committed to equal opportunities for all applicants and staff. We do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Candidates requiring any special assistance or reasonable adjustments during the application process are encouraged to reach out via the provided contact.