Retail Supervisor

About the Role

At Screwfix, we pride ourselves on supporting tradespeople by providing essential tools, workwear, cables, and fittings, with over 60,000 products available through 900+ stores and cutting-edge digital services. Join our dedicated team that works efficiently, cost-effectively, and with a positive attitude.

You will play a key role by leading through example, whether assisting customers at the front or maintaining warehouse standards. Our comprehensive training programs and flexible shifts will support a balanced work-life while paving the way for your career advancement.

Working Hours

• Monday to Friday: 7am to 8pm
• Saturday: 7am to 6pm
• Sunday: 9am to 4pm

Key Responsibilities

• Lead as the in-store team captain, setting standards for excellent customer service and guiding customers to suitable products effortlessly.
• Maintain store operations including cash handling, customer issue resolution, compliance audits, and stock control.
• Collaborate closely with your team, fostering a sense of pride and enjoyment in the workplace.

Candidate Profile

• Experienced in supervisory or duty management roles within fast-paced environments managing small teams.
• Exemplary customer service skills with an ability to drive sales through customer engagement.
• Curious and proactive in seeking improvements and questioning processes.
• Passionate about the business and its success.
• Dependable, honest, adaptable, friendly, and hardworking.

Benefits

• Be part of an expanding, supportive, and enjoyable team environment.
• Competitive salary package with annual reviews, including a location allowance where applicable.
• Generous holiday entitlement starting at 28 days including Bank Holidays, increasing to a maximum of 33 days with service length.
• Access to an award-winning pension scheme with up to 14% employer contribution through Kingfisher.
• Life insurance coverage.
• 20% discounts at Screwfix and B&Q stores.
• Reduced healthcare costs via company healthcare discounts.
• Company share save schemes for staff.
• Outstanding training and ongoing professional growth opportunities.

Additional Information

Screwfix is an equal opportunity employer committed to fostering diverse talent and ensuring fair treatment regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

For applicants needing special assistance or adjustments during the application process, contact the recruitment team via email.