IT Support Technician

Company Overview

Gildan is a prominent manufacturer specializing in everyday basic apparel, managing a diverse portfolio of well-known brands including Gildan®, Hanes®, Comfort Colors®, American Apparel®, among others. Operating large-scale vertically integrated manufacturing plants across Central America, the Caribbean, North America, and Asia, Gildan emphasizes industry-leading labor, environmental, and governance standards within its supply chain through a comprehensive ESG program aligned with its long-term business strategy.

Role Summary

The IT Support Technician plays a critical role in addressing and resolving user-submitted software and hardware issues via the IT service desk platform, providing reliable technical support within the organization's IT infrastructure.

Key Responsibilities

• Deliver ongoing computer support to end-users, managing increasingly complex technical issues under some supervision.
• Develop an in-depth understanding of the company's IT infrastructure, including account management and permissions related to files and security.
• Conduct initial analyses and gather relevant data regarding IT incidents reported by users.
• Precisely document, update, and manage support requests within the IT service desk system.
• Install and configure IT hardware systems, software, and services as required.
• Oversee the management and maintenance of company-issued mobile devices and associated services.
• Ensure exceptional customer service by treating all user issues and requests with efficiency and professionalism.

Candidate Requirements

• A Bachelor's degree in Computer Science or an equivalent qualification is necessary.
• Possess between two to five years of professional experience working in an IT Service Desk environment.
• Exhibit strong verbal and written communication capabilities.
• Have solid familiarity with Windows operating systems.
• Demonstrate excellent problem-solving and analytical skills.
• Maintain a collaborative and teamwork-oriented attitude.
• Show a results-driven approach to work.

Benefits and Opportunities

• Opportunity to join a publicly traded company listed on both the NYSE and TSX stock exchanges with promising growth prospects.
• Experience a workplace culture that values meaningful interpersonal connections and teamwork.
• Collaborate with a diverse group of colleagues from local and international backgrounds.
• Access mentorship programs and ongoing professional development opportunities.
• Enjoy attractive benefits packages supporting employee wellbeing.

Additional Information

Applicants are encouraged to highlight their transferable skills and distinctive experiences as part of their application to provide deeper insight into their qualifications. Gildan is committed to fostering an inclusive, respectful, and supportive environment where all individuals can thrive regardless of background or identity.