Customer Service Representative

About the Company

Our client is a reputable and expanding managed technology services company based in Sydney, serving a diverse and stable portfolio of clients while continually acquiring new business. They offer a broad range of industry-leading hardware, software, and IT solutions sourced from major vendors such as Microsoft, Lenovo, NVidia, RedHat, Adobe, and more.

Services Provided

• Workplace Solutions including Asset Lifecycle and Endpoint as a Service
• Infrastructure offerings covering Server & Storage, Networking, and Cloud services
• Software Licensing for Microsoft Enterprise & Cloud renewals
• Security solutions and services
• Professional, Managed, Cloud, and Sustainability Services

Role Overview

The organization is recruiting Customer Service Representatives to join their dynamic team. These positions serve as a stepping stone towards roles in Account Management or Sales. Initially, the role involves supporting the sales team by handling client support tasks such as managing quotes and orders, responding to customer inquiries, and performing sales administrative duties.

Primary Responsibilities

• Providing internal sales support and customer service
• Managing quotes, processing orders, and addressing customer queries
• Administrative tasks related to sales back-office operations
• Collaborating closely with sales and account management teams

Candidate Profile

• Recent university graduates or individuals with customer service, technology, or retail experience (such as retail chains like JB Hi-Fi)
• Exhibit a strong work ethic and positive attitude
• Aspired to develop a career in technology sales with ambition for long-term growth
• Dependable and able to work from the office for at least the initial six months, with potential for hybrid arrangements later

Compensation and Career Path

• Annual salary range between $65,000 and $90,000 plus superannuation
• Opportunities to advance into Account Management and Sales roles