Concierge

Overview

This role focuses on delivering exceptional guest service and supporting event operations by welcoming guests warmly, responding promptly to inquiries, and anticipating needs. The concierge maintains high standards of professionalism and contributes to a positive environment for clients, guests, and internal teams.

Key Responsibilities

• Extend a warm and professional welcome to guests, addressing client and guest questions both face-to-face and through email or MS Teams efficiently and attentively.
• Offer proactive assistance during events, managing multiple requests while maintaining a genuine service-oriented approach.
• Create an inviting atmosphere for diverse guests including C-suite executives, VVIPs, and internal customers, while adhering to grooming and brand guidelines.
• Adapt to rapidly changing situations and coordinate with various departments to ensure smooth operations during busy periods and events.
• Act as the principal contact for clients, vendors, and visitors, ensuring clear communication and accurate information exchange.
• Prepare detailed event notes and handover reports to facilitate seamless transitions and coordination.
• Liaise effectively with external vendors such as caterers and AV technicians, ensuring timely arrivals and quality service throughout events.
• Maintain the cleanliness and presentation of the auditorium, public spaces, restrooms, and event areas, immediately addressing any identified issues.
• Manage inventory of event-related supplies and help uphold premium venue standards.

Requirements

• Minimum of three years’ experience in hospitality, food and beverage, tourism, or related professional fields, with specific experience in airline and hotel industries preferred.
• Demonstrated ability to manage high-profile teams including C-suite executives and VVIPs.
• Previous experience managing meeting room services is considered an asset.
• Possession of a diploma from an accredited institution.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Strong verbal and written English communication skills.
• Proactive attitude and competence in managing elite clientele such as C-suite and VVIP personnel.
• Expertise in food handling, white glove service standards, and execution of premium service expectations.
• Comprehensive knowledge of wines, spirits, and beverages, including cocktail creation skills.
• Ability to work efficiently under tight schedules while maintaining a high quality of output.
• Excellent interpersonal and communication skills with professional grooming maintained throughout the day.