CEC Advisor

About the Role

Join JLL Workplace Management, a platform where professionals collaborate with top global companies on transformative workplace and facilities projects. At JLL, you will engage in innovative initiatives, enhance your expertise, and build lasting professional relationships through diverse perspectives.

Key Responsibilities

• Manage the complete work order process end-to-end, including coordination to ensure efficient handling.
• Precisely document all information related to service requests, incidents, and complaints for accurate classification to support trend analysis.
• Track, act on, and escalate work orders and incidents as needed to meet agreed service levels, keeping clients informed on the status and progress.
• Handle procurement activities with external vendors, including generating purchase orders and overseeing service fulfillment.
• Gain and maintain strong knowledge of the Maximo application, mobile and scheduling platforms, client facilities management services, client systems, and relevant procedures.
• Identify skill development opportunities, seek assistance for new skills acquisition, and maintain personal development records and call reviews.
• Stay informed about contract updates, sharing important information with team members and wider stakeholders.
• Resolve customer issues proactively in accordance with the Customer Complaint process.
• Be flexible to work across CEC contracts, projects, and initiatives on short notice to support evolving business requirements.

Candidate Profile

• At least 2 years of experience in work order management, scheduling, or mobile resource planning; facilities management experience is a plus.
• Expertise in coordinating service delivery in a mobile field workforce setting, including parts logistics and subcontractor service management.
• Proven background in customer service environments with focus on SLA adherence, performance metrics, and individual targets.
• Excellent verbal and written communication skills.
• Able to remain composed and effective in a fast-paced work environment.