Claims Consultant

Overview

Join us as a Motor Claims Consultant, where you'll play a crucial role assisting customers during challenging times such as vehicle accidents or unexpected incidents. This role offers an enriching pathway to a sustainable career in the insurance field. No prior claims experience is necessary; we value strong customer service skills, a positive approach, and a heartfelt dedication to helping others. Comprehensive training and ongoing support will be provided.

Responsibilities

• Serve as the initial contact point for customers submitting motor insurance claims.
• Navigate customers through the entire claims journey from submission to resolution.
• Deliver exceptional service through phone, email, and digital platforms.
• Establish trust and clear communication by managing expectations and keeping customers updated.
• Collaborate effectively with repairers, suppliers, assessors, and internal teams to drive successful outcomes.
• Oversee a portfolio of motor claims balancing customer satisfaction with quality and efficiency.
• Make decisions within authorized limits and escalate when necessary.
• Maintain accurate claim data, associated costs, and payment processing.
• Identify and suggest improvements to enhance processes and customer experiences.
• Uphold risk management, compliance, and governance principles consistently in daily activities.

Requirements

• Background in a customer-oriented role such as retail, hospitality, contact centers, banking, insurance, or related service sectors.
• Excellent communication skills with the ability to connect with diverse individuals.
• Empathy and resilience while supporting customers facing difficult situations.
• A proactive and solution-driven mindset.
• Competence in using various computer systems and a willingness to learn new technologies.
• Strong organizational abilities with keen attention to detail.
• Capability to handle competing priorities efficiently in a dynamic environment.
• Positive attitude and a collaborative team spirit.
• Eager to learn and grow professionally within claims and insurance.

Benefits

• Robust onboarding and training programs.
• Clear career progression and development options in claims and wider business areas.
• Flexible work arrangements promoting work-life balance.
• Supportive, inclusive, and high-performance team culture.
• Additional flexible leave opportunities.
• Employee discounts on insurance products and other benefits.
• Annual wellbeing allowance for health, fitness, or personal hobbies.
• Access to employee share plans.
• Continuous learning, coaching, and professional growth support.

Equal Opportunity & Inclusion

We celebrate diversity and strive to build a workforce that reflects the communities we serve. We are committed to providing an inclusive workplace where every individual feels valued and empowered.

Accommodation

If you require reasonable adjustments to participate fairly in our recruitment or workplace, assistance is available via confidential contact.