Business Analyst (IT)

Overview

We are seeking a motivated Business Analyst to contribute to digital transformation initiatives within the commercial airline sector. You will join an agile delivery team functioning within a scaled agile framework, collaborating across departments to deliver technology solutions that directly support commercial objectives.

Key Responsibilities

• Gather, analyze, and document business requirements, formulate user stories, and define acceptance criteria alongside business and IT teams.
• Foster strong partnerships with commercial, IT, and external stakeholders to translate needs into actionable project requirements.
• Conduct root cause analysis and problem-solving using effective methodologies such as RCA and PFC.
• Examine current and future business processes with modeling techniques including BPMN and UML to identify opportunities for optimization.
• Work closely with UX and development teams to develop wireframes and user interface designs that enhance user experience.
• Actively participate in agile ceremonies including program increment planning, daily stand-ups, sprint planning, reviews, retrospectives, and objective key results (OKRs) discussions as part of the agile delivery pod.
• Manage and prioritize the product backlog ensuring alignment with overall business strategy and commercial goals.
• Partner with quality assurance and technical teams to establish acceptance criteria, support user acceptance testing, and ensure excellence in deliverables.
• Support change management activities, facilitate business rollouts, and provide post-launch training and assistance.
• Promote continuous learning and improvement culture within the team by encouraging experimentation, feedback sharing, and process enhancements.

Qualifications and Skills

• Bachelor's degree in Engineering, Computer Science, Mathematics, Sciences, Commerce, or a related field with five or more years of relevant professional experience, OR a High School diploma/vocational qualification/diploma with at least six years of applicable experience.
• Strong analytical capabilities, excellent communication skills, and the ability to collaborate effectively in multicultural environments.
• Proficiency with agile methodologies such as Scrum, Kanban, or SAFe, and practical experience participating in agile delivery models.
• Demonstrated ability in facilitation, communicating effectively with stakeholders, and relationship management.
• Competency in requirements gathering, process modeling (UML, BPMN), and using backlog management tools like JIRA, Azure DevOps, Draw.io, and Visio.

Preferred Credentials

• Certifications in Business Analysis such as ECBA, CCBA, CBAP, IREB, or BCS.
• Agile-related certifications including CSPO, CSM, SAFe Practitioner, or CPOA.
• Exposure to commercial airline B2B digital platforms involving sales, marketing, or customer experience is a strong plus.

About Qatar Airways Group

Qatar Airways Group started with just four planes and has expanded to deliver excellence through twelve distinct businesses under one umbrella. We pride ourselves on rapid growth, setting industry benchmarks, embracing challenges without fear of failure, and enabling unique customer experiences along with innovative backstage operations. Join us and be part of a global community where ambition has no limits and every contribution helps shape an extraordinary journey.