Customer Service/Customer Support Internship

About the Role

Globussoft Technologies is seeking a Customer Support Executive to join their Kolkata office as a full-time intern for 6 months. The role entails providing exceptional customer service by addressing queries via multiple communication channels, offering product assistance, and ensuring customer satisfaction. Candidates should demonstrate clear communication, patience, and an aptitude for solving customer problems.

Key Responsibilities

• Respond to customer inquiries through phone calls, emails, chat, and other platforms.
• Diagnose customer issues and deliver prompt, accurate solutions.
• Provide guidance on product functionality, usage, and basic troubleshooting.
• Follow up with customers to confirm issue resolution.
• Refer complex technical problems to appropriate internal teams.
• Collaborate with developers, QA, and other departments to resolve customer concerns.
• Document customer requests, complaints, and resolutions systematically.
• Track and manage open support tickets diligently.
• Maintain a professional demeanor to enhance the customer experience.
• Gather customer feedback and report recurring problems to relevant teams.
• Keep updated on product features, updates, and typical issues.
• Achieve targeted customer support and response time goals.

Required Qualifications and Skills

• Possession of a bachelor's degree in any field.
• Open to fresh graduates with strong communication capabilities.
• Excellent verbal and written communication proficiency.
• Good problem-solving aptitude and interpersonal skills.
• Patience in managing customer questions and complaints.
• Basic familiarity with computer systems, web applications, and software.
• Comfortable using email, chat services, ticketing platforms, and CRM software.
• Ability to follow up effectively and manage time efficiently.
• Motivation to learn and adapt to new products and technologies.
• Capability to work collaboratively within a team setting.

Preferred Skills

Experience or knowledge in customer support, client management, communication, problem resolution, technical assistance, ticket handling, CRM usage, email and chat support, and customer relationship management is advantageous.

Perks and Work Environment

• Work schedule consists of 5 days per week.
• Informal dress code to encourage a comfortable workplace.
• Chance to gain experience in a dynamic, rapidly growing technology company.
• Exposure to SaaS platforms, software products, and emerging AI technologies.
• A collaborative environment focused on employee development and career growth.

Eligibility Criteria

Candidates must be available for a full-time in-office internship, able to commence between August 21 and September 25, 2026, and commit to the entire six-month duration. Relevant skills and genuine interest in the field are essential.

Additional Details

The internship offers a monthly stipend ranging from INR 12,000 to INR 15,000. The company, Globussoft Technologies, is an established global technology firm specializing in digital marketing software solutions. Founded in 2009 and headquartered in Bhilai, India, it holds CMM Level 3, Nasscom, ISO 9001-2000, and Microsoft Gold certifications. Serving over 4500 clients worldwide and boasting over 2 million users, Globussoft is recognized for its innovative SaaS and cloud-based products.