Customer Success & Support Intern

About the Internship

This internship offers hands-on experience in managing customer relationships and support for an innovative AI platform. As an intern, you will address customer inquiries, issues, and escalations across multiple communication channels including phone, email, chat, and messaging apps. You will conduct product demonstrations and assist users with onboarding, setup, and troubleshooting, ensuring customers are well-acquainted with product functionalities and best practices.

Maintaining ongoing communication, you will follow up on issues to guarantee their resolution while fostering strong and professional relationships. Collaborating closely with internal teams such as Product, Technical, Sales, and Operations, you will facilitate seamless problem resolution and contribute to product and service enhancement by providing feedback based on customer experience.

Additional responsibilities include tracking customer interactions using CRM and helpdesk software, identifying recurring issues, monitoring satisfaction levels, and proposing initiatives to boost engagement, retention, and product adoption. Supporting customers throughout their journey—from initial onboarding to continuous support—is key to this role.

Eligibility and Requirements

• Applicants must be available for a full-time, in-office internship in Bangalore, starting between August 21, 2026, and September 25, 2026, for a duration of six months.
• Open to current students or recent graduates holding degrees in Business Administration, Commerce, Marketing, Communications, Computer Applications, or similar fields.
• Both freshers and candidates with relevant internships or academic projects are encouraged to apply.
• Excellent verbal and written communication skills in English; proficiency in Hindi and Kannada is advantageous.
• Strong interpersonal skills with a customer-centric mindset and positive attitude.
• Willingness to learn new products, software, and technologies.
• Ability to understand customers' needs and effectively communicate feedback to relevant teams.
• Good analytical, problem-solving, logical reasoning, organizational, and time-management skills.
• Familiarity with email, WhatsApp, Google Workspace, Google Meet, and online communication tools.
• Basic knowledge of CRM, helpdesk, or ticketing systems preferred but not mandatory.
• Comfortable engaging with customers via calls, emails, chats, and virtual meetings.
• Self-driven, responsible, adaptable, and capable of working collaboratively in a dynamic environment.
• Women seeking to begin or resume their professional career are particularly encouraged to apply.

About the Company

SocialAddress is an integrated Agentic AI platform designed for today's digital landscape. It consolidates your social profiles, contacts, and digital identity into a unified space. The platform leverages AI agents to facilitate seamless connection, communication, and management of your online presence.

Additional Details

• Monthly stipend ranging from INR 10,000 to INR 15,000.
• Certificates and letters of recommendation will be provided upon successful completion.
• Number of openings: 4.