Commissionaire

Overview

Embark on an exciting career journey with W Sydney where your unique talents are valued and your enthusiasm helps create a memorable guest experience. The role of Commissionaire centers on delivering warm, charismatic welcomes while ensuring a smooth and hospitable environment for all guests.

Key Responsibilities

• Warmly receive and bid farewell to guests arriving at or departing from W Sydney.
• Hold and open doors for guests to enhance their arrival and departure experience.
• Assist with luggage handling or direct the Wheels Attendant to provide support as necessary.
• Manage vehicle, taxi, and valet movements at the hotel's entrance to maintain order and efficiency.
• Observe and promptly report any suspicious or unusual occurrences to Security or Management personnel.
• Provide guests with directions and basic information about the hotel facilities and local attractions.
• Collaborate with teams including Welcome Desk, Concierge, Wheels, and Security to ensure seamless operations.
• Keep the entrance area and Ground Floor seating clean, organized, and safe at all times.
• Respond to special guest requests and attend to VIP visitors professionally.
• Consistently represent W Sydney with professionalism, courtesy, and excellent hospitality.
• Promote hotel amenities and services to improve guest satisfaction and increase revenue.
• Maintain confidentiality, discretion, and ethical conduct in all interactions.
• Log all guest inquiries and requests, ensuring timely and professional follow-ups.

Employee Benefits

• Discounted rates on hotel rooms across the Marriott International portfolio for yourself, family, and friends.
• Access to premier hospitality training programs both developed locally and internationally recognized.
• Food and beverage discounts across all hotel properties.
• Recognition programs designed to inspire and motivate staff.
• Birthday leave entitlement to celebrate your special day off.
• Wellbeing and mindfulness initiatives to maintain employee health.
• Employee Assistance Program providing support when needed.
• Certification as a ‘Great Places to Work’ employer.

Additional Information

• Job Number: 26112667
• Job Category: Rooms & Guest Services Operations
• Work Location: 31 Wheat Road, Sydney, New South Wales, Australia, 2000
• Schedule: Full-Time
• Position Type: Non-Management

Our Culture and Diversity

W Hotels is dedicated to igniting curiosity and expanding horizons, fostering a work culture that values originality and innovation. We proudly maintain an equal opportunity environment that prohibits discrimination based on disability, veteran status, or other protected categories.

Join a global team known for redefining luxury with a culture centered on flexibility and service that matches guest passions. Embrace a workplace where your best work is encouraged, your purpose celebrated, and you belong.