VIP Relationship Manager

About OKX

OKX is a premier cryptocurrency exchange and creator of the OKX Wallet, offering millions of users access to crypto trading and decentralized applications. Trusted by prominent institutions and secured through Proof of Reserves, OKX operates worldwide with a culture built on principles such as collective success, integrity, and efficiency.

Role Overview

This position is pivotal in accelerating OKX's growth across the MENA region by acquiring new VIP clients and nurturing enduring relationships with elite clientele. The role involves shaping regional VIP strategies and collaborating closely with teams spanning growth, product, and business intelligence to broaden OKX’s market presence.

Key Responsibilities

• Source, engage, and onboard VIP clients across MENA while managing an existing high-net-worth client portfolio as their main liaison.
• Enhance client relationships through targeted outreach, regular communications, comprehensive client profiling, and an in-depth understanding of their trading requirements.
• Maintain a robust pipeline of high-value prospects leveraging market insights, professional networks, referrals, and events.
• Educate both prospective and current clients on OKX's products, VIP tier structures, onboarding, and ongoing platform enhancements.
• Drive revenue by converting opportunities, fostering engagement within accounts, and exploring expansion avenues for partnerships.
• Work collaboratively with growth, product, and BI teams to optimize client acquisition and overall experience throughout the client lifecycle.
• Contribute actively to regional strategies and partake in marketing campaigns, client meetings, and industry events.

Candidate Profile and Requirements

• Minimum four years in business development, account management, VIP sales, or client services within cryptocurrency, finance, forex, or related sectors.
• Demonstrated success in acquiring and expanding portfolios of VIP or high-value clients.
• Exceptional skills in relationship-building, prospecting, negotiation, and closing deals.
• Analytical mindset with solid problem-solving abilities and a data-centric approach to pipeline development and portfolio growth.
• Familiarity with trading platforms or exchanges is highly beneficial.
• Strong network ties within the MENA investment, digital asset, or trading ecosystems are advantageous.
• Fluency in English is mandatory; proficiency in Arabic is an asset.
• Willingness to travel for business purposes within MENA and other regions as necessary.

Benefits

• Competitive overall compensation package.
• Opportunities for learning and development, including educational subsidies.
• Various team-building activities and company-hosted events.
• Wellness perks and meal allowances.
• Comprehensive healthcare coverage for employees and their dependents.
• Additional benefits shared during the hiring process.

Additional Information

All OKX job openings are officially listed only on our website to ensure accuracy. Candidates are advised to apply directly to avoid misleading information on other platforms. Data provided during recruitment is governed by our Candidate Privacy Notice.