Systems Analyst (I5)

About Visa

Visa is a global leader in payment technology, facilitating transactions among consumers, merchants, financial institutions, and governments in over 200 countries and territories. The company aims to be the best way to pay and be paid, dedicated to empowering everyone everywhere.

Role Overview

Joining Visa's global Authorization Operations team means supporting real-time payment processing systems, including the TPF-based VIP/VisaNet authorization platform and the OVN (Open VisaNet) platform. As a Systems Analyst, you will handle first-level operational response and assist in mitigating potential issues affecting clients or the Visa brand. Operating within a multi-datacenter, multi-processing environment, you’ll oversee system monitoring, collaborate with internal teams to resolve incidents, and guide team members during your shift.

Key Responsibilities

• Continuously monitor Visa Authorization consoles and provide first-level responses to system alerts and incidents.
• Operate in a multi-datacenter environment supporting Visa's Authorization systems.
• Execute precise system commands to support issue resolution under guidance from specialized support teams.
• Function as essential staff supporting Visa’s 24x7x365 operations, including during weather or disaster events.
• Track, update, and manage incidents, changes, and problem reports adhering to high documentation standards.
• Provide guidance and review of tickets assigned to the team, identifying trends and opportunities for process improvement.
• Promptly escalate incidents according to established support protocols.
• Collaborate with Level 2 and Level 3 support and development teams to resolve operational issues.
• Follow documented support procedures to ensure issues are resolved efficiently and service levels are maintained.
• Participate actively in team meetings, both in person and virtually.
• Oversee activities of team members, facilitating communication and documentation efforts.
• Develop and update operational procedures and contribute to process improvement initiatives in collaboration with subject matter experts.
• Maintain and enhance technical expertise through ongoing training.
• Represent the Authorization Operations team in cross-functional meetings as needed.

Work Environment

This position is based in Singapore with a hybrid work schedule requiring a minimum of three in-office days weekly, coordinated with the Hiring Manager.

Qualifications

• Basic: At least 2 years of relevant experience with a Bachelor’s degree or 5+ years of experience without a degree.
• Preferred: 3+ years of experience with a Bachelor’s degree or 2+ years with an advanced degree (e.g., Masters, MBA, JD, MD).
• Hands-on experience with critical applications on IBM TPF or equivalent real-time operating systems, or open-source distributed systems using Linux, Kubernetes, and Kafka.
• Technical background in supporting mainframe and open systems hardware, software, and utilities within multi-processing environments.
• Familiarity with operating systems and tools such as Linux, Unix, MVS, VM, SuperVision, HMC, ServiceNow, CoPilot, ChatGPT, Kubernetes, Kafka, Opera, DB2, ClickHouse, Splunk, or Cassandra.
• Strong troubleshooting, critical thinking, and incident management capabilities.
• Excellent written and verbal communication, organizational skills, with the ability to manage priorities in a dynamic workload.
• Strong teamwork and interpersonal skills.
• Ability to quickly master proprietary Visa tools and industry-standard monitoring and response solutions.
• ITIL Foundation certification or willingness to attain it within six months.

Diversity and Inclusion

Visa is committed to equal employment opportunities regardless of race, color, religion, gender, national origin, sexual orientation, gender identity, disability, or veteran status. The company also considers applicants with criminal histories consistent with applicable laws and guidelines.