Supervisor

Operational Management

• Support the Assistant Restaurant Manager by training and overseeing front-of-house personnel.
• Manage daily floor activities ensuring strict adherence to company standards.
• Verify completion of shift opening and closing procedures, including checklists and requisitions.
• Lead pre-shift meetings and ensure team participation in departmental briefings.
• Convey updates regarding menu changes, bookings, special guest needs, and operational matters to staff.
• Enforce compliance with all service protocols, policies, and procedures as outlined by the organization.
• Supervise both restaurant and kitchen processes to guarantee top-quality food and service.
• Efficiently operate the Point of Sale (POS) system.
• Implement correct cash handling processes effectively.

Customer Service

• Engage guests respectfully and courteously to promote excellent satisfaction levels.
• Address guest issues and complaints swiftly and effectively.
• Maintain a proactive presence on the floor to monitor and guide service quality.

Leadership & Team Supervision

• Evaluate staff performance and deliver actionable feedback to foster continual enhancement.
• Promote a collaborative, accountable, and positive work environment.
• Ensure that staff are organized, prepared, and aligned with operational goals.
• Lead by example, embodying outstanding service standards.

Human Resources & Training

• Facilitate ongoing training and growth opportunities for team members.
• Identify promising talent and support employee development initiatives.
• Participate in recruitment activities and liaise with HR as needed.
• Manage timely completion of probation evaluations, performance appraisals, and required documentation.
• Foster a workplace culture of respect, engagement, and teamwork.

Health & Safety

• Ensure operations comply with local health, hygiene, and safety regulations.
• Maintain a clean, safe, and orderly work environment continuously.

Marketing & Brand Representation

• Stay informed about ongoing promotions, special offers, and packages.
• Represent the brand positively in all customer and team interactions, aligning with company values.

Communication

• Exhibit strong verbal and written communication abilities.
• Prepare reports as required and share information clearly.
• Ensure seamless communication between front-of-house and kitchen teams.