Solution Engineer

Role Overview

We are seeking a Pre-Sales Solutions Engineer to serve as the principal technical advisor across the sales process, collaborating closely with Account Managers to help secure new business and foster growth. The role involves guiding customers by identifying how AvePoint's technology solutions align with both their technical needs and business objectives. It blends deep technical knowledge with strong customer interaction and commercial insight, offering a dynamic environment ideal for those eager to advance their careers in pre-sales within an innovative technology firm.

Key Responsibilities

• Deliver customized demonstrations of products that map directly to specific customer use cases, performed both in-person and remotely.
• Lead detailed technical discovery meetings and provide comprehensive solution presentations and explorations.
• Assist customers throughout stages of evaluation, proof-of-concept, and final decision-making.
• Establish and configure demonstration and proof-of-concept environments for customer trials.
• Contribute to response documents such as RFIs and RFPs, clearly conveying the technical capabilities and business benefits of offerings.
• Collaborate with the sales team to fully understand client goals and strategically present appropriate solutions.
• Develop and maintain robust relationships with key technical and business stakeholders.
• Support partner relations and marketing initiatives including events, webinars, and workshops.
• Provide market intelligence and customer feedback to product development and technical teams to help shape future offerings.
• Own technical responsibilities related to deals until closure, ensuring successful completion.

Candidate Profile

• Excellent verbal presentation and communication skills suited for interactions with both technical and non-technical audiences.
• Proficiency in English and Arabic languages required.
• Capability to effectively translate complex technical ideas into tangible business value.
• Possess a commercial mindset with an enthusiasm for sales and driving successful customer outcomes.

Technical Expertise

• Hands-on experience with Microsoft 365 technologies, such as SharePoint Online.
• Familiarity with Microsoft Azure and identity management technologies, including Entra ID.
• Strong understanding of identity, access controls, and permission management systems.
• Basic knowledge of networking concepts including TCP/IP, DNS, Active Directory, SMTP, and DHCP.
• Awareness of data protection, backup, migration, and governance frameworks.
• Comprehension of SharePoint architecture and deployment in cloud or hybrid environments.
• Desirable broad knowledge of cloud platforms such as Azure, AWS, and Google Cloud.

Additional Information

Any personal data submitted throughout the application process will be handled strictly in accordance with applicable data protection legislation and the company's Privacy Notice.