Senior Technical Program Manager

About Mastercard and Role Overview

Mastercard operates in over 200 countries and territories, supporting diverse digital payment solutions that foster secure, simple, and intelligent transactions. We strive to build an inclusive, sustainable economy where everyone thrives. Our combined strengths in technology, partnerships, and innovation empower people, businesses, and governments to maximize their potential.

We are seeking a Senior Technical Program Manager (TPM) to join our Open Banking program. This role requires collaboration across Mastercard and acquisition teams to build connectivity that facilitates market growth in Europe, leveraging agile (scrum) and SAFe methodologies. The TPM will navigate complex multi-team projects, ensuring initiatives progress from inception to production, including compliance responsibilities such as PCI certification and vendor management related to data categorization.

Key Responsibilities

• Plan, organize, and define project initiatives, analyzing data to improve performance and optimize resource allocation throughout all execution stages.
• Operate autonomously within ambiguous contexts by creating urgency for delivery and bridging gaps across regions, architectures, and organizations.
• Manage portfolios by assessing business and technical trade-offs, aligning teams, technologies, and organizational structures to optimize delivery.
• Effectively communicate complex issues and decisions through clear, concise summaries to various stakeholders, facilitating insightful and timely discussions.
• Drive simplification in intricate architectures and integrations to enhance delivery speed; consult with principal engineers and subject matter experts as needed.
• Interpret ambiguous business outcomes and strategize clear execution plans, breaking down complicated processes into straightforward solutions.
• Educate the broader TPM and engineering community on best practices, contributing to improved efficiency and quality recognized across Mastercard.
• Collaborate with internal and external technology providers to enhance implementation plans by identifying opportunities for faster, better, and more cost-effective results.
• Influence dependent organizations' planning and goal-setting by contributing to their roadmaps.
• Actively participate in the community by sharing program management expertise internally and externally, and engage in mentoring and recruitment efforts.

Required Experience and Skills

• Proven ability to lead transformational change in product delivery using agile methodologies.
• Capability to independently provide clarity and direction amid undefined business or strategic frameworks.
• Deep understanding of the business domain, product systems, and their scope, limitations, and scalability considerations.
• Comprehension of architectural decisions and applying technical judgment to challenge assumptions with senior engineering support.
• Expertise in technical program management best practices across multiple agile and hybrid delivery approaches.
• Recognition of previous failure patterns to guide teams in avoiding repeated errors.
• Mastery of scrum delivery methods.

Corporate Security Responsibilities

• Adhere to Mastercard’s security policies and practices.
• Ensure confidentiality and integrity of all accessed information.
• Promptly report suspected security breaches or violations.
• Complete mandatory periodic security training as per company guidelines.