Senior ServiceNow Developer

Overview

The Senior ServiceNow Developer is tasked with advanced programming, configuration, and ongoing support of the ServiceNow platform. This position requires leading complex initiatives, offering technical guidance, and adapting the platform to the changing needs of the company, emphasizing AI-enhanced capabilities.

Key Responsibilities

• Lead the development and tailoring of ServiceNow applications to meet business requirements.
• Design and deploy sophisticated automated workflows and processes to improve operational efficiency.
• Manage integrations between ServiceNow and other enterprise systems using web services, APIs, and integration tools.
• Apply hands-on expertise with ServiceNow's AI tools such as Now Assist, Agentic Workflows, and AI Control Tower.
• Provide technical direction and mentorship to less experienced developers.
• Diagnose and resolve complex technical issues related to ServiceNow applications and integrations, optimizing system performance.
• Create and maintain detailed technical documentation, ensuring compliance with coding standards and best practices.
• Work closely with business stakeholders to gather requirements, advise on technical solutions, and deliver customized ServiceNow features.
• Monitor platform performance, identify improvement opportunities, and execute enhancements.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or equivalent; a master's degree is advantageous.
• Experience: At least five years in ServiceNow development, especially handling complex projects and system integrations.
• Technical Skills: Expertise in JavaScript, Flow Designer, Business Rules, Client Scripts, Transform Maps, Workflows, REST APIs, and Integration Hub spokes.
• Experience with ITSM Pro products such as Virtual Agent, Predictive Intelligence, and Performance Analytics; involvement in full-cycle AI solution delivery from development through deployment.
• Certifications: Required certifications include ServiceNow Certified Application Developer and ServiceNow Certified Implementation Specialist; additional ITIL, ITSM, or related certifications are strongly preferred.
• Soft Skills: Possess sharp analytical and problem-solving abilities, strong communication and leadership skills, and a proactive attitude towards continuous learning.

Preferred Skills

• Familiarity with ServiceNow CMDB and Asset Management modules.
• Experience working within Agile development frameworks and tools.
• Knowledge of ServiceNow workspaces, including UI Builder.
• Hands-on experience with ServiceNow Now Assist products.