Senior Cloud Applications Engineer (Site Reliability Engineer)

About OpenText

OpenText is a globally recognized leader in information management, rooted in innovation, creativity, and collaboration. Joining the team means partnering with renowned companies worldwide to tackle complex challenges and influence the trajectory of digital transformation. With AI integrated at its core, OpenText empowers digital knowledge workers by driving innovation and reshaping information management for the future.

Role Overview

As a Cloud Applications Engineer / Site Reliability Engineer (SRE), you will play a pivotal role in enhancing the accessibility, performance, and robustness of OpenText's cloud applications and services. Your primary duties will involve supporting applications, automating repetitive tasks, crafting scalable solutions, and offering real-time insights on production environments. Collaboration with Agile teams, developers, and business stakeholders is essential to elevate product quality and guarantee dependable service delivery.

Responsibilities

• Improve availability and stability of cloud applications and services through proactive application support.
• Automate routine operations to increase efficiency and reliability.
• Create solutions capable of managing large-scale deployments.
• Provide real-time monitoring and feedback on production systems to detect and resolve issues swiftly.
• Work closely alongside Agile squads, development teams, and business partners to enhance product functionality and client experience.
• Participate in rotating shifts and handle on-call duties, actively supporting 24/7 production environments.

Required Skills and Qualifications

• Strong proficiency in Linux operating systems and scripting languages such as Shell, Perl, Python, and JavaScript.
• Practical experience with cloud platforms including Google Cloud, AWS, or Azure.
• Hands-on knowledge of containerization technologies like Kubernetes, Cloud Foundry, and Docker.
• Familiarity with monitoring, logging, alerting tools, and Application Performance Management (APM) solutions such as NewRelic, Dynatrace, and Kibana.
• Expertise in troubleshooting complex production incidents independently and collaboratively.
• Solid organizational and analytical skills with keen attention to detail.
• Understanding of ITIL frameworks, security standards, and efficient application operations.

Additional Details

• Engage with cutting-edge cloud infrastructure and platform-as-a-service (PaaS) technologies.
• Work within a collaborative, data-focused team environment committed to knowledge exchange and continual enhancement.
• Drive automation initiatives in incident management, system monitoring, and operational workflows.
• Develop deep technical expertise encompassing microservices architecture, RESTful services, and middleware technologies.
• The workplace culture is inclusive and values diversity across all dimensions — including culture, gender, sexual orientation, age, disability, and more.
• Reasonable accommodations for disabilities are available during recruitment and employment processes upon request.