Sales Coordinator

About Anantara Hotels & Resorts

Anantara Hotels & Resorts is an international luxury hotel and resort brand originating from Thailand, deeply influenced by Thai culture and a commitment to genuine hospitality. Deriving its name from Sanskrit meaning 'without end', the brand symbolizes freedom, harmony, and continuous movement. Since its inception in 2001, Anantara has expanded globally, offering guests memorable experiences at diverse locations including pristine beaches, private islands, historic sites, and bustling cities. The brand fosters careers inspired by generosity and warmth.

Key Responsibilities

• Gain comprehensive understanding of the Anantara brand’s business strategy and positioning, and communicate this effectively in the marketplace.
• Stay well-informed about all Anantara products and services, monitor competitors’ offerings and rates, and remain aware of industry trends.
• Prioritize efforts based on the significance of current client accounts for focused engagement.
• Respond swiftly and professionally to client inquiries, ensuring proactive follow-up during the sales cycle to optimize conversion and enhance guest experience.
• Operate sales IT tools proficiently, including CRM systems, sales software, Opera, and Microsoft Office suite.
• Develop, maintain, and regularly update client databases and CRM records to ensure accuracy and support targeted sales and marketing campaigns.
• Prepare and maintain precise management reports reflecting business outcomes, sales activities, account revenues, forecasts, and planned actions.
• Process all departmental documentation such as proposals, quotations, contracts, agreements, correspondence, and reports efficiently and accurately.
• Oversee administrative coordination for group, MICE, and event bookings from confirmation through operational handover, ensuring all documentation and contractual requirements are fulfilled timely and correctly.
• Engage in client-oriented activities including familiarization trips, site inspections, sales trips, roadshows, trade exhibitions, and promotional events to support sales goals.
• Assist in generating new client leads while nurturing existing relationships, maintaining detailed account production data and potential revenue information within the CRM system.
• Contribute to meeting departmental revenue targets by identifying and driving upselling and cross-selling opportunities across rooms, meeting venues, dining, and other hotel services.

Additional Information

This role is based at Anantara The Palm Dubai Resort, Dubai, United Arab Emirates. The position requires full-time onsite presence. Candidates should possess a passion for hospitality and a commitment to delivering exceptional guest experiences aligned with Anantara's brand values.