Pricing & Packaging Director

About 1Password

1Password is a leading enterprise in cybersecurity, recognized on the Forbes Cloud 100 for four consecutive years and partnered with iconic brands such as Oracle Red Bull Racing. Our mission is to create a safe and productive digital environment by ensuring secure authentication and trust in devices and applications. Our innovative solutions include the market-leading enterprise password manager and pioneering Unified Access Management, addressing the security needs of both people and AI agents. Trusted by over 180,000 businesses ranging from Fortune 100 corporations to innovative AI firms, 1Password empowers teams to securely utilize SaaS and AI tools.

Job Overview

We are seeking a Pricing & Packaging Director with extensive experience in SaaS and cloud service pricing, particularly skilled in value-based pricing and driving growth through pricing strategy. This leadership role collaborates with GTM, Marketing, Product Marketing, Product Management, and Finance teams to develop and implement the next generation of pricing and packaging strategies for our product portfolio. The position requires accountability for pricing strategy execution, packaging design, pricing performance analysis, and optimizing ARR, customer lifetime value, and margins.

Key Responsibilities

• Partner with senior leadership to develop pricing and packaging strategies aimed at unlocking new business and expansion ARR growth.
• Analyze customer value drivers via market research, segmentation, and willingness to pay assessment.
• Oversee collection and evaluation of market and pricing competitive data to inform strategic decisions and GTM approaches.
• Refine and design pricing and packaging models for both new and existing products aligned with organizational growth and profitability targets.
• Lead restructuring of B2B offerings with multi-tier packaging to capture value across market segments.
• Collaborate with product marketing on pricing and packaging for new product launches including assessment of price sensitivity and competitive positioning.
• Develop pricing strategies supporting sales through distributors, resellers, and MSPs globally (North America, EMEA, APJ).
• Create monetization options for advanced support and professional services.
• Optimize pricing adjustments in B2C and B2B offers to maximize market share and customer lifetime value.
• Work with product and technology teams to streamline product-led growth self-service renewals and upgrade incentives.
• Develop and manage a promotions framework with GTM to accelerate pipeline growth and product adoption.
• Establish pricing operations, governance, and experimentation methodologies.
• Address and reduce legacy pricing and packaging complexities through a prioritized roadmap.
• Continuously iterate product and service packages to ensure customer success throughout their lifecycle.
• Deliver executive updates with actionable insights from market intelligence and customer feedback.
• Provide organizational training on pricing and packaging strategies including participation in key operational meetings.
• Serve as the primary pricing liaison across functions, partners, and analysts.

Candidate Profile

• At least 10 years’ experience in pricing, strategy, or finance with deep understanding of SaaS and subscription pricing models.
• Proven impact in shaping pricing and packaging strategies across multiple customer segments and products.
• Familiarity with global markets including North America, EMEA, and APJ, covering direct-to-consumer, product-led growth, and sales-driven GTM approaches.
• Experience partnering with finance to build pricing financial models evaluating margins, ARR, and LTV impacts.
• Strong analytical capabilities using quantitative and qualitative methodologies including financial modeling and pricing research.
• Business acumen to assess key drivers, risks, and opportunities.
• Effective collaborator capable of influencing cross-functional teams and building strong partnerships.
• Excellent communicator adept at delivering clear, consensus-building pricing narratives to leadership.
• Strategic thinker and practical executor who can operate in ambiguous, fast-growing environments.
• Growth-oriented mindset with a consistent focus on feedback-driven refinement and maximizing business impact.

Compensation & Benefits (Canada-based)

The position offers an annual salary range between 160000 CAD and 240000 CAD, accompanied by comprehensive benefits including health, dental, retirement plans, equity grants, generous paid time off, and participation in incentive programs.

Work Culture & Environment

1Password values a collaborative, communicative, feedback-responsive culture emphasizing simplicity, honesty, and people-first values. We seek high-performing, adaptable, curious individuals eager to solve complex problems and thrive in a fast-paced setting. Remote work is integral to our DNA, with occasional travel required for team offsites and events.

AI & Technology Integration

We actively embrace AI and machine learning technologies to innovate and enhance product security and customer solutions, encouraging team members to engage responsibly with AI. Candidates are welcome to utilize AI thoughtfully in the application process.

Equal Opportunity & Inclusion

1Password is committed to creating an inclusive, diverse workplace where everyone is treated with respect and equity, welcoming applicants regardless of gender, race, disability, sexual orientation, religion, age, or other identifying factors. We provide accommodations throughout recruitment upon request.

Additional Information

Successful candidates will undergo background checks as permitted by local laws. Remote work is supported within the applicant’s home country only.