Monitoring Operator - Code Red
Hammond Park, Western Australia, Australia · Full Time
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- Experience
- Any
- Salary
- AUD 72,000 – AUD 82,000 / year
- Openings
- 1
- Posted
- 44 minutes ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Position Overview
Join Chubb Fire & Security as a Monitoring Operator at our Jandakot Monitoring Centre in Perth. Operate within a crucial 24/7 control room environment responsible for monitoring fire alarm events and managing emergency responses to safeguard lives and property across multiple Australian states.
About Chubb Fire & Security
Chubb Fire & Security Australia is a premier provider of fire safety and security solutions, belonging to the API Fire and Security group. Our core mission is to prioritize the safety of people, supported by a workplace culture dedicated to cultivating exceptional leadership.
Key Responsibilities
- Oversee and respond promptly to fire alarm triggers and manage incoming and outgoing communications.
- Coordinate closely with customers, emergency services, technicians, security personnel, and facility managers.
- Maintain precise administrative records for all alarm monitoring activities.
- Log and arrange after-hours service requests and schedule technician dispatches efficiently.
Candidate Profile
- Experience in customer service roles, preferably within contact center settings.
- Excellent verbal communication skills combined with proficient computer use.
- Ability to maintain composure, professionalism, and strong attention to detail under pressure.
- Self-driven with capacity to work independently and collaboratively.
- Flexibility to work on a rotating 24/7 shift schedule.
Work Schedule, Remuneration & Benefits
- Full-time employment under the Clerks Private Sector Award.
- Rotating roster with 12-hour shifts: four days on, four days off, followed by four nights on and four nights off.
- Annual salary range between AUD 72,000 and AUD 82,000.
- Generous work-life balance, including five weeks annual leave and opportunities for overtime.
- Comprehensive training and clear pathways for career advancement within a globally stable organization.
- Access to employee discount programs via Chubb Hub.
Compliance & Pre-Employment Requirements
- Successful completion of a Criminal History Police Clearance.
- Pass pre-employment drug and alcohol medical examination.
Inclusivity Commitment
We encourage applications from diverse backgrounds, including First Nations people, individuals with disabilities, LGBTIQA+ communities, and all cultural and linguistic groups.
Location & Additional Details
This role is located in Jandakot, Perth, with convenient onsite free parking and proximity to Cockburn Shopping Centre, public transport, and freeway access.
About Us
Chubb Fire & Security has been safeguarding people and property for over 200 years worldwide, providing innovative systems such as digital CCTV surveillance and fire detection technology. We pride ourselves on fostering a workplace where employees are valued equally as our customers and are supported through robust training and ongoing career development opportunities.