Lead Generation Specialist

About the Role

GoHiya is seeking a Lead Generation Specialist dedicated to its remote Canada operations. This role centers on managing incoming destination services for Italy and Mediterranean locations, leveraging workflows connected with Renata Travel DMC, and providing sales support to ensure accuracy of source data, adherence to deadlines, and transparent tracking of status from initiation to handoff.

Key Responsibilities

• Oversee assigned lead generation duties focused on Canada, using destination management processes for Italy and the Mediterranean, CRM systems, and opportunity tracking to guarantee traceable source accuracy.
• Evaluate incoming data via Renata Travel DMC workflows, follow-ups, and product expertise to detect and address any incomplete or inconsistent information prior to progressing to subsequent steps.
• Monitor ongoing tasks through sales and proposal support alongside status tracking, ensuring ownership and deadlines are clearly maintained and visible.
• Record decisions and handoff details within CRM and opportunity tracking platforms to enable seamless continuation by other authorized team members without loss of history.
• Utilize follow-ups, product knowledge, and destination management experience to maintain high-quality outputs; escalate issues when status evidence cannot be substantiated.

Success Metrics

Excelling in this position means reinforcing source accuracy, deadline adherence, and transparent status reporting via consistent sales, proposal, and status support. Unresolved matters must remain assigned with clear owners, and all completed tasks should provide verifiable documentation trails.

Ideal Candidate Profile

• Demonstrated practical knowledge of Italy and Mediterranean destination management workflows, Renata Travel DMC procedures, and opportunity monitoring relevant to a remote Canadian environment.
• Excellent written communication skills to clearly document ownership, updated statuses, and next steps within CRM and follow-up systems.
• Ability to apply product knowledge and research skills while maintaining precise records in accordance with GoHiya's standards.
• Good judgment on sales and proposal support activities, with the capacity to recognize and escalate workflow exceptions within the Canada context.

Position Details

This is a full-time associate-level role, performed 100% remotely within Canada. The annual base salary ranges between $42,000 and $66,000. Success in this position is measured by maintaining a secure, current Canada workflow supported by research, opportunity tracking, and CRM documentation, ensuring readiness for transition to authorized colleagues.