Hotel General Manager

About the Role

A distinguished five-star hospitality group managing a selection of premium hotels and resorts in the UAE is seeking a seasoned General Manager to spearhead operations at one of its flagship properties. The employer’s identity will be shared exclusively with shortlisted candidates, maintaining complete confidentiality of applications.

Key Responsibilities

The General Manager will serve as the primary operational leader responsible for driving every hotel department to achieve optimal performance based on agreed operational standards. Ensuring the property’s profitability within budgetary frameworks, this role also champions long-term viability by implementing best-practices in business excellence, empowerment, and continuous improvement. Upholding the organization’s mission, vision, values, and service standards is a fundamental part of this position.

Essential Experience and Qualifications

• At least five years’ experience as a General Manager within a five-star hotel or resort setting.
• Proven experience collaborating with asset managers or owner representatives.
• Track record demonstrating improvements in guest satisfaction and overall profitability.
• Hands-on leadership experience managing diverse cultural teams.
• Project management expertise.

Additional desirable experience includes:

• Middle East hospitality experience.
• Background in resort operations.
• Combined operational experience across Rooms and Food & Beverage departments.

Core Competencies

• Leadership focused on team support, motivation, and constructive feedback.
• Ability to manage complex multi-department operations while aligning with medium-term strategic goals and developing new business avenues.
• Strong skills in building and maintaining relationships with peers, suppliers, and team members; able to address subpar performance tactfully.
• Excellent communication skills adaptable across various organizational levels.
• Technical knowledge of quality frameworks such as the EFQM model; committed to process and product improvements and achieving business objectives.
• Adaptable mindset with strong self-awareness and interpersonal insight.

Application Process

This recruitment is handled with the utmost confidentiality. Candidates interested in this opportunity are invited to submit their CVs privately. No information will be divulged to third parties or current employers without consent. Only selected candidates will be notified.