Helpdesk Administrator

Opportunity Overview

Join a high-performing IT team based in Kilkenny as a Helpdesk Administrator at Ifac Ireland, a leading professional services firm serving farming, food, agri, and family business sectors across Ireland. This role presents an excellent career-building opportunity in one of Ireland's fastest-growing service firms, working closely alongside the IT department.

About Ifac

Established in 1975, Ifac is Ireland's expert professional services provider for agricultural, food, and family businesses. Recognized as one of Ireland's Top Ten Accountancy firms and a Top 200 Employer, Ifac is also a certified B Corporation, focused on promoting sustainability and community wellbeing.

Purpose, Ambition, and Values

Ifac aims to assist clients in creating profitable, sustainable futures that benefit communities across Ireland. The firm aspires to global leadership in agrifood advisory while fostering growth in the SME sector domestically. Core values include energy, commitment, foresight, collaboration, and respect, which the new Helpdesk Administrator will exemplify.

Role and Responsibilities

The position is full-time within a professional office environment. Primary duties involve managing the helpdesk ticketing system and monitoring cloud infrastructure to maintain seamless IT operations for clients and staff.

Candidate Profile

The ideal applicant is a self-motivated individual able to work independently while knowing when to seek assistance. Key attributes include proficiency in Microsoft Office applications, excellent interpersonal and communication capabilities, strong organizational and time management skills, and a genuine enthusiasm for assisting others. Prior experience of at least one year in a similar helpdesk or administrative support role is essential.

Compensation and Benefits

The role offers a competitive salary with an attractive employer pension contribution, generous annual leave, and family-friendly workplace initiatives. Additional perks include opportunities for professional development, participation in a bike-to-work scheme, access to wellbeing services such as Digital Doctor, regular wellness, social and charity events, and a Christmas voucher reward.

Application Process

Interested candidates are invited to apply confidentially with a detailed CV to the provided contact details, referencing HelpdeskAdmin/Kilkenny for consideration.