Guest Relations Executive

About the Role

The Guest Relations Executive is a vital part of the Operations Service department, reporting directly to the Restaurant Manager. The role involves managing the guests' entire experience, addressing their inquiries, resolving any complaints, and ensuring the highest level of overall satisfaction.

Key Responsibilities

• Facilitate a flawless and welcoming guest experience from arrival to departure.
• Develop and nurture personalized relationships with returning guests to enhance service quality.
• Manage and respond to guest feedback, working closely with service, kitchen, and bar teams for optimal resolution.
• Keep accurate reservation records and maintain the guest database.
• Support promotional activities, special events, and other activations aimed at enhancing guest engagement.
• Ensure that guest zones and reception areas are consistently clean, organized, and appealing.

Skills and Requirements

• Outstanding communication abilities paired with excellent interpersonal skills.
• Strong aptitude for problem-solving and effectively managing conflicts.
• A polished and confident demeanor suitable for customer-facing roles.
• Between one and four years of experience within guest relations or the hospitality sector.