Guest Experience Host

About Travel + Leisure Co.

Travel + Leisure Co. stands as the foremost company in vacation ownership and travel membership globally, boasting an expanding range of resort, travel club, and lifestyle travel brands. Our dedicated team strives to fulfill our mission of putting the world on vacation, fostering an innovative and dynamic work environment where every day provides new learning opportunities and occasions to create outstanding travel experiences for millions.

Position Overview

Join us at Accor Vacation Club in Ras Al Khaimah as a Guest Experience Host & Face-to-Face Lead Generator if you enjoy engaging with new people and have a keen passion for exceptional customer service.

Key Responsibilities

• Welcome and register owners and guests upon their arrival.
• Offer detailed information about local attractions to visitors.
• Complete all necessary department-related documentation accurately.
• Operate communication devices including telephones, fax machines, and computers efficiently.
• Support the tour generation process by ensuring prospects satisfy the company’s tour qualification standards.
• Interact directly with guests to schedule sales appointments for our resort sales centers and live streaming events.
• Build rapport and establish connections with customers to deliver a memorable experience.
• Collaborate closely with the resort operations to ensure smooth guest check-in processes.
• Clearly communicate the advantages of traveling with the Travel & Leisure community.
• Achieve set targets and key performance indicators as defined by management.
• Availability for weekend and public holiday shifts is required.

Benefits and Career Growth

• Support and funding for professional development opportunities.
• Discounts on hotel stays in Australia, Fiji, and New Zealand.
• Career advancement prospects within a value-driven organization.

Candidate Profile

• Proven experience in a comparable hotel role.
• A sincere passion for customer service and knowledge of the local area.
• Strong communication and interpersonal skills.
• Positive, self-driven, and enthusiastic work approach.
• Proficiency in both Arabic and English languages.
• Immaculate personal appearance and adherence to professional grooming standards.
• High computer literacy; familiarity with PMS systems such as Hirum, Fidelio, Opera is an advantage.
• Ability to identify and resolve workplace issues effectively.
• Flexibility to work varied schedules, including nights, weekends, public, and school holidays.

Equal Opportunity and Inclusion

Hospitality forms the core of our culture, promoting an inclusive workplace where excellence is prioritized, alongside fun, celebration, and mutual support. We are committed to equal employment opportunity and accommodate applicants requiring assistance during the hiring process upon request.