Enterprise Solutions Engineer

About Decagon

Decagon stands as a pioneering conversational AI platform enabling brands to deliver exceptional concierge-level customer experiences. Our solutions power industry leaders like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, allowing them to deploy AI agents for personalized interactions across multiple channels including voice, chat, email, and SMS.

We envision a future where customer experience evolves from mere support tickets and hold music to rapid resolutions, meaningful conversations, and stronger relationships. Supported by top-tier investors such as a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, our office-based culture emphasizes excellence and speed, driven by values like "Just Get It Done," "Invent What Customers Want," "Winner’s Mindset," and "The Polymath Principle."

Role Overview

The Enterprise Solutions Engineer plays a critical role in shaping Decagon's AI-powered products for enterprises. Positioned at the nexus of pre-sales engineering, product strategy, and enterprise architecture, this role acts as a trusted technical consultant to prospects and customers, facilitating value-driven integration of Decagon's AI-native platform within complex environments.

Key Responsibilities

• Collaborate with Account Executives to identify and qualify AI solutions ensuring significant ROI for clients.
• Architect and design generative AI experiences tailored for end-user applications.
• Build customized demonstrations utilizing Decagon's platform aligned to customers' precise business needs.
• Effectively communicate intricate technical information to varied stakeholders ranging from C-level executives to engineers.
• Exhibit strong teamwork and interpersonal capabilities.
• Possess a practical understanding of go-to-market systems and business workflows.

Candidate Profile

• 4 to 6 years experience in customer-facing sales engineering or pre-sales technical roles.
• Desirable: over two years' experience specifically within AI sales engineering.
• Beneficial: background in fast-growth startup environments.

Employee Benefits

• Comprehensive Medical, Dental, and Vision coverage for employees and families.
• Life Insurance and Disability coverage plans.
• Retirement savings options such as 401(k) or pension schemes.
• Parental leave provisions.
• Family building and fertility assistance via the Carrot program.
• Monthly wellness and lifestyle stipend to promote work-life balance.
• Daily in-office meals and snacks to support employee wellbeing.
• Flexible vacation policy with entitlement varying by region (e.g., UK employees receive 25 statutory days).

Note: Benefits may differ according to location and are subject to company policy updates.