Driver - Front Office

Job Overview

We are looking for dedicated and energetic Front Office staff who excel in delivering exceptional customer service and innovative guest solutions. This role is based at Park Rotana & Park Arjaan Abu Dhabi.

Key Responsibilities

• Warmly welcome guests upon arrival to the hotel.
• Assist guests by opening car doors and escorting them to the lobby.
• Maintain current knowledge of hotel services to answer guest inquiries effectively.
• Conduct thorough shift handovers communicating with the incoming team.
• Address guest complaints by escalating them to the manager on duty.
• Operate hotel vehicles for guest transport and other assigned driving duties.
• Manage and secure all guest car keys responsibly.
• Collaborate with early shift leaders to ensure seamless transfers to the night shift team.
• Build and maintain positive public relations while surpassing guest expectations.
• Keep parking areas and key cabinets organized and clean.
• Oversee efficient airport and crew transportation flow.

Qualifications and Experience

Candidates should possess vocational training in hospitality with prior experience in Front Office or transportation roles. Fluency in English, both spoken and written, is essential. A valid local driving license and comprehensive awareness of local traffic regulations are mandatory.

Skills and Attributes

• Well-groomed and friendly demeanor.
• Proactive and attentive with the ability to react flexibly to unexpected situations.
• Dependable, able to perform under stress in a dynamic work setting.
• Strong understanding of job responsibilities and accountability.
• Ability to recognize and respect differences among guests and colleagues.
• Dedicated customer service focus.
• Adaptability and teamwork capabilities.