Desktop Analyst

About The Treasury - New Zealand

The Treasury Te Tai 4hanga is dedicated to shaping a better future for New Zealand by acting as the government's key economic and financial advisor. Our team works passionately to improve the living standards of all New Zealanders, supporting Ministers, Crown CEOs, and decision-makers in influencing the nation's future.

The Enabling Services group supports this mission by delivering strategic and operational functions, including IT, financial management, governance, and organisational strategy.

About the Role

We are seeking a committed Desktop Analyst to join our Enabling Services team on a permanent, full-time basis. This role is primarily remote and requires delivering both desk-side and remote technical support.

• Provide remote and on-site assistance to users by troubleshooting and resolving hardware, software, and system-related technical problems.
• Support the Service Desk by offering backup services to ensure smooth customer interactions.
• Handle setup, maintenance, and support for desktops, mobile devices, and telephony equipment.
• Serve as an escalation point for complex incidents and service requests, ensuring resolutions within set service level agreements.
• Participate in system security tasks, update documentation, and engage in project or change management activities.

Candidate Profile

• Possess a tertiary IT qualification or have equivalent professional experience.
• Have over three years of experience providing IT support, particularly with Windows OS, Microsoft Office suites, and backend systems.
• Proficient in managing Active Directory, SCCM, wireless networks, and LAN/WAN connectivity.
• Demonstrate strong analytical and problem-solving abilities with a proactive, customer-oriented mindset.
• Exhibit excellent communication and organizational skills, thriving in collaborative team settings.
• ITIL certification and experience with mobile device configuration, Avaya VOIP telephony, and audio/video conferencing technologies are advantageous.

This role also includes an on-call duty component, highlighting the opportunity to make substantial impacts by ensuring prompt IT support across the organization.

Benefits

• Flexible working arrangements to promote a healthy work-life balance.
• Generous annual leave entitlement of five weeks.
• Access to diverse health and wellbeing programs.
• Opportunities for engaging in social events, sports teams, and employee networks fostering connection and enjoyment.
• Inclusive workplace culture embracing diversity and unique perspectives, embodied by the wharenui at the workplace core.
• Support for professional development with opportunities for training and career progression.
• Challenging and stimulating work environment facilitating growth and skill building.

Additional Information

Interested candidates are encouraged to apply promptly to contribute meaningfully to this dynamic team and to New Zealand's future. For further inquiries, please reach out via the provided contact email.