Delivery Program Manager

About Sitecore

Sitecore is dedicated to simplifying brand engagement by offering intelligent, personalised digital experiences that connect globally. Trusted by renowned clients like American Express, Porsche, Starbucks, and L’Oréal, Sitecore combines content, commerce, and data into a single flexible platform enabling brands to create millions of adaptive experiences daily. Our diverse, collaborative team spans over 25 countries, embodying values that foster leadership, innovation, and meaningful interaction. We are actively integrating AI skills across teams to enhance creativity and efficiency in all facets of product engineering and customer experience.

Role Overview

We seek a Delivery Program Manager who focuses on results, managing intricate, cross-functional projects from conception to outcome. The role involves collaboration with Product, Engineering, and Business leaders in R&D to clarify ambiguous strategies, remove obstacles, and ensure value realization. Success is defined by actual business and customer impact.

Key Responsibilities

• Lead full lifecycle management of complex programs, including scope, milestones, risks, dependencies, and value assumptions.
• Convert product and business goals into precise, actionable plans with defined success metrics.
• Identify and track expected outcomes and success indicators alongside Product and Business stakeholders.
• Monitor adoption, impact, and realized business value post-launch; identify gaps and initiate corrective measures.
• Coordinate among Product and Engineering departments, manage dependencies and program planning activities.
• Create clarity amid ambiguity and foster momentum when encountering friction.
• Implement effective governance and risk escalation procedures with available resolution options.
• Provide succinct, outcome-focused status reports to senior leadership.
• Identify systemic delivery and value realization challenges, contribute to improving standards and procedures, and integrate AI tools into coordination and reporting.

Success Metrics

• Timely delivery of programs aligned with defined business outcomes.
• Demonstrated post-release value realization including user adoption, impact, and return on investment.
• Strong cross-functional collaboration between Product, Engineering, and Business teams.
• Early identification and resolution of risks and dependencies.
• Active contribution to the maturity of the Agile Program Management Office (APMO) and best practices.

Candidate Profile

• Minimum five years of experience managing complex, cross-functional programs end-to-end, including tracking results after delivery.
• Expertise delivering at scale with ability to adapt frameworks as needed.
• Established partnerships with Product and Engineering leadership.
• Deep understanding of how product delivery impacts customer outcomes and business metrics.
• Committed to ensuring outcomes rather than just task completion; skilled at managing stakeholder expectations and constructive challenges.
• Proficient in agile and hybrid project management methodologies; capable of clear, structured communication guided by influence.

Essential Characteristics

• Focus on outcomes, prioritizing meaningful impact over mere activities.
• Comfortable navigating ambiguity by creating structure proactively.
• Collaborative approach with confidence to intervene when delivery misaligns with value.
• Strong inclination toward action, experimentation, and continuous process enhancement.

Additional Advantageous Experience

• Background in Software as a Service (SaaS) or enterprise software sectors.
• Familiarity with frameworks for tracking value and outcomes.
• Proven success in evolving organizational norms and standards.

Equal Opportunity Statement

Sitecore is an equal opportunity employer. We are committed to providing fair employment without discrimination based on race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or other protected characteristics.