Data Scientist

About SAP and Role Overview

At SAP, we empower the world’s industries and commerce through innovative technology. We strive to bring out the best in our people by fostering an environment of continuous learning, collaboration, and wellbeing. Join our dynamic team in Singapore as a Data Scientist contributing to AI-driven solutions that enhance customer support processes.

Key Responsibilities

• Translate business and technical needs into AI solutions specific to Support Delivery.
• Develop AI applications supporting customer service functions like case analysis, automated recommendations, knowledge retrieval, and classification.
• Collaborate to transition experimental models and algorithms into production-ready systems.
• Create and maintain data and model pipelines, and deploy machine learning microservices where needed.
• Work with both structured and unstructured large datasets to detect patterns, optimize model outcomes, and deliver actionable insights.
• Utilize advanced AI techniques including large language models (LLMs), embeddings, retrieval-augmented generation (RAG), semantic search, knowledge graphs, and agentic workflows.
• Partner with cross-functional teams of data scientists, engineers, developers, and stakeholders to implement scalable AI solutions for customer support.

Candidate Profile and Expertise

• Experienced data scientist with a minimum of three years working in machine learning or applied artificial intelligence.
• Academic background in Data Science, AI, or a related discipline.
• Advanced skills in Python programming for data science tasks such as data analysis, feature engineering, model creation, experimentation, and evaluation using both structured and unstructured data.
• Familiarity with SQL, cloud-native technologies, and production-grade frameworks; experience with distributed computing tools like Apache Spark or search technologies such as Elasticsearch is advantageous.
• Strong problem-solving aptitude, communication skills, curiosity, and ability to work both independently and collaboratively within engineering teams.

Additional Information

This position is part of a specialized data and engineering team dedicated to integrating AI innovations within SAP’s customer support groups, advancing AI-native microservices and agentic workflows. SAP emphasizes inclusivity, flexible work arrangements, health and wellbeing, and equal opportunity employment. Qualified candidates may undergo background checks. The role falls under software design and development with minimal travel requirements (0–10%).

SAP is committed to ethical AI recruitment practices and providing accommodations during the application process for individuals with disabilities.