Customer Support Executive
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 11,000 – INR 14,000 / month
- Openings
- 1
- Posted
- 5 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview and Responsibilities
Essencea Infoserv Pvt Ltd is seeking a Customer Support Executive to manage inbound and outbound communications including calls, chats, and emails with professionalism and efficiency. The role involves addressing customer inquiries and concerns related to bookings, deliveries, payments, cancellations, and assistance with drivers. Key duties include monitoring and providing updates on order status, collaborating with operations and driver partners to ensure seamless order fulfillment, and escalating complex problems to relevant departments for swift resolution.
Additional Duties and Standards
Maintaining precise customer interaction records using the CRM system is essential. The position requires achieving daily goals for productivity, quality, and service standards while adhering strictly to company policies and safeguarding sensitive data. Ensuring customer satisfaction through timely and effective solutions is a primary objective.