Customer Support Associate - Voice Process

Role Overview

We are looking to hire Customer Executives for our voice process who can join immediately. This position is based in Bengaluru and follows US shift hours from 5:30 PM to 2:30 AM. Candidates will work from the office in a professional setting.

Key Responsibilities

• Engage with medical providers, hospitals, clinics, and billing departments through calls and emails to gather and verify information.
• Request, track, and follow up on medical bills, account balances, payment details, and necessary supporting documents.
• Support negotiation efforts and work on processes related to account balance reductions.
• Keep accurate and detailed case notes and documentation for each account.
• Collaborate with internal teams to update accounts and manage follow-ups effectively.
• Ensure all information is recorded accurately and updated promptly to meet deadlines.
• Achieve targeted productivity levels while maintaining quality standards in communication and documentation.

Candidate Profile

• Experience between 6 months to 2 years in Medical Billing, Medical Collections, Healthcare Administration, Insurance Claims, or Healthcare Customer Service; freshers with strong communication skills are also welcome to apply.
• Excellent verbal and written communication skills in English, capable of interacting with U.S. medical providers.
• Good organizational and follow-up capabilities.
• Basic proficiency in Microsoft Office and overall computer literacy.
• Professional telephone manners and strong attention to detail.
• Ability to multitask efficiently and work independently without supervision.

Benefits and Growth

• Comprehensive training on company processes and systems.
• Opportunity to be part of an expanding U.S.-based organization.
• Potential for career advancement and professional growth.
• A collaborative, supportive, and friendly working environment.