- Experience
- Up to 1 yrs
- Salary
- CAD 40,000 – CAD 60,000 / year
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
About the Role
G Spa Travel S.A.S. seeks a dedicated Customer Service Representative to join its remote Canada-based team. This role involves managing incoming destination-related tasks focused on Italy and Mediterranean locations, providing customer support and managing cases to ensure deadlines are met, records are complete, and source accuracy is maintained from initial intake to handoff.
Responsibilities
- Oversee customer service duties specific to the Canada workflow using destination management reports related to Italy and Mediterranean areas, alongside escalation handling and case documentation to ensure traceable deadline compliance.
- Scrutinize incoming data via customer service, ticket management, and follow-up procedures to identify and address any incomplete or inconsistent information before progressing to subsequent workflow stages.
- Monitor ongoing tasks through case and queue management, maintaining completeness, ownership, and visibility over deadlines while prioritizing customer and service orientation.
- Record decisions and handoffs clearly through escalation management and case documentation within the Renata Travel DMC workflow to ensure seamless continuation by other team members.
- Support quality control by utilizing ticket management and follow-up processes, escalating issues when source verification is inadequate.
Success Criteria
Success in this position is demonstrated by strong customer and service orientation, effective queue and case management practices that uphold deadline control, complete and accurate records, and ownership of unresolved issues supported by a clear evidence trail.
Role Requirements
- Experience or practical ability in managing incoming destination tasks across Italy and the Mediterranean, customer service practices, and thorough case documentation within a remote Canadian workflow.
- Effective written communication skills for escalation and ticket management, accurately documenting task ownership, status, and next steps.
- Ability to apply follow-up methods and workflows (including the Renata Travel DMC system) to maintain precise records and service quality for G Spa Travel S.A.S.
- Sound judgment in managing cases, queues, and destination management tasks, including knowing when escalation is necessary in the Canada workflow.
Additional Information
This is a full-time, entry-level role filled by a candidate located anywhere in Canada with 100% remote work. The salary range for this position is between $40,000 and $60,000 annually. Successful remote execution is characterized by secure, current workflow management leaving tasks well-prepared for subsequent team members.