Customer Service Representative

About the Role

Global Wave Group is seeking a Customer Service Representative to join their team based in Albany, Auckland. This office-based role reports directly to the Customer Service Lead and is pivotal in delivering exceptional support to clients.

Key Responsibilities

• Respond to customer inquiries through online chat and email, providing assistance with various questions and concerns.
• Facilitate effective communication between customers and different internal departments.
• Collaborate closely with the sales team to manage daily sales-related customer issues.

Requirements and Qualifications

• Prior experience in customer service is preferred.
• Knowledge or experience in stock or securities trading is an advantage.
• Fluency in English plus one or more of the following languages: Mandarin, Thai, Filipino, Korean, Malay, or Vietnamese.
• Competent with Microsoft Office suite including Word, Excel, and Outlook.
• Strong communication abilities coupled with adaptability and a responsible approach to work.
• Ability to work efficiently with team leaders to achieve team goals.
• Availability to work flexible hours, including outside standard New Zealand business times.
• Legal entitlement to work in New Zealand is mandatory.
• Candidates should clearly indicate all languages spoken and their proficiency levels within their CVs.