Customer Service Representative

About Snap

Snap is an established and leading print and marketing services partner based in Ireland, founded in 1984. Employing about 100 staff across 17 locations nationwide, it partners with Irish SMEs, multinationals, and large corporations to creatively help promote their brands through print, design, promotional products, signage, and digital solutions. Snap has earned multiple Irish Franchise awards including Service Franchise of the Year three times, and holds ISO 9001 certification for nearly two decades. The company values innovation and has been recognized as a top innovator in 2023.

Role Overview

The Customer Service Representative position at Snap demands enthusiasm, energy, and a customer-oriented approach in a dynamic and fast-moving environment. The role involves close collaboration with sales teams and other departments to provide timely quotes and ensure smooth order processing. It focuses on maintaining high service standards, meeting objectives, and driving sales growth through excellent customer engagement.

Key Responsibilities

• Prepare and follow up on customer quotes tailored to client requirements with strong attention to detail, client satisfaction, and conversion rates.
• Record all interactions and activities accurately within CRM and business management systems.
• Coordinate closely with production teams and suppliers to guarantee timely project delivery.
• Foster lasting relationships with customers and internal teams to encourage long-term sales growth.
• Consistently aim to exceed client expectations by delivering superior quality results.
• Undertake additional duties as assigned by management, including tasks related to social media platforms.

Essential Qualities and Skills

• Exceptional organizational skills, capable of managing multiple tasks effectively and prioritizing deadlines.
• Strong problem-solving abilities with professionalism in addressing issues.
• Flexible work style, able to adapt routines and behaviours to meet changing circumstances and objectives.
• Positive and proactive attitude dedicated to exceeding targets and contributing to a sales-driven environment.
• Proficiency with Microsoft Office applications, data extraction, and generating reports.
• Fluent English communication and a solid educational background.

Experience and Desired Qualifications

• Minimum of two years' experience in a comparable B2B customer service role demonstrating successful outcomes.
• Experience with estimation and quoting, as well as familiarity with the print industry segments such as design, promotional products, signage, events, or marketing materials, is advantageous but not mandatory as training is provided.

Additional Information

• Snap is wholly Irish-owned, part of a global franchise, handling business with over 70% of Ireland's top 1000 companies.
• Employs 130 staff group-wide, including the largest number of graphic designers in Ireland (over 25% of workforce).
• Works closely with Irish universities and colleges at various levels.
• Snap has won multiple franchise awards for system, marketing, and business practice excellence.

Location and Contract Details

The position is located at Snap's Briarhill Business Park office in Ballybrit, Galway, Ireland. This is a full-time, onsite role offering an annual salary between €30,000 and €35,000.

Application Deadline

Applications are accepted until Thursday, 8th October 2026.