Customer Service Assistant - Fermoy

Role Purpose

The role involves delivering exceptional customer service by adopting a helpful, friendly, and knowledgeable demeanor. You will support the Shop Manager and team to ensure smooth store operations and uphold high standards daily. Key duties include accepting and processing bets accurately, managing shop presentation, and occasionally opening and closing the store. There is also the opportunity to oversee shop operations in the absence of management, providing scope for further professional development.

Responsibilities

• Support the Shop Manager and Assistant Manager in daily shop activities.
• Lead shop operations during absences of management, including opening and closing the store.
• Supervise and direct the shop team effectively.
• Manage cash handling procedures diligently.
• Deliver excellent customer service with a friendly and knowledgeable attitude.
• Accurately process customer bets through various channels such as betting terminals and EPOS systems promptly.
• Represent the brand by promoting the multi-channel and digital experience to customers.
• Maintain composure under pressure while seeking continuous improvement opportunities for self and the shop.
• Ensure high-quality shop presentation throughout working hours.
• Comply with all safety, compliance, and operational procedures.
• Work collaboratively within a team environment and adhere to social responsibility obligations.

Requirements

• Strong customer service focus and integrity in operations.
• Flexibility to work throughout the week as business operates seven days.
• Adaptable to a dynamic shop environment.
• Attention to detail and solid numeracy skills.
• Ability to work independently and as part of a team, with enthusiasm.
• Interest in the sporting industry and confidence in building customer rapport.
• Ambitious and motivated to grow within the company.
• Excellent communication and problem-solving skills with creative thinking.
• Reliable, organized, and dependable work ethic.
• Experience in cash handling with demonstrated trustworthiness.
• Previous retail or industry experience is advantageous but not mandatory as full training is provided.

Additional Information

This full-time position is based onsite in Fermoy, County Cork, Ireland. The company promotes equal opportunities and encourages applications from all qualified candidates.