Customer Service and Workshop Operations Executive

Position Overview

We seek a dedicated Customer Service and Workshop Operations Executive to manage client interactions and oversee daily workshop activities effectively. This role demands excellent communication abilities and the aptitude to coordinate various functions within a dynamic workshop setting.

Key Responsibilities

• Responding to customer inquiries via calls and in-person visits, providing detailed information on services, pricing, installation procedures, and warranty details.
• Managing customer engagement throughout their service journey, from vehicle drop-off to installation and final delivery.
• Collaborating with technicians to ensure efficient job flow and vehicle movement within the workshop.
• Maintaining booking schedules, updating job statuses, and accurately recording customer information.
• Tracking vehicle installations, completed tasks, and arranging timely pickups.
• Organizing customer-facing areas to maintain a neat and professional appearance.
• Promptly reporting customer complaints, delays, or operational difficulties to supervisors.
• Providing daily operational summaries to management.

Desired Profile

• Prior experience in customer service, front desk, reception, or workshop operations preferred but not required.
• Fresh candidates with excellent communication, customer focus, and task management skills are encouraged to apply.
• At least 12th-grade educational qualification.
• Proficient in Hindi communication and interpersonal interaction.
• Strong organizational skills and ability to multitask efficiently.
• Professional, patient, and customer-oriented demeanor.
• Proactive, responsible, and diligent in task follow-up.
• Comfortable working in a workshop environment and coordinating with technical teams.
• Basic computer knowledge for record keeping and documentation.

Working Conditions

• Location: Mayur Vihar Phase 1 / Kotla Village, New Delhi, India.
• Full-time position with office presence required.
• Work schedule: 6 days a week, 10:00 AM to 8:00 PM.

Compensation and Growth

Salary ranges between ₹15,000 and ₹20,000 monthly, dependent on experience and skill level. This opportunity offers a chance to take ownership of customer experience and workshop processes while growing into larger operational roles.

Application Process

Interested candidates should submit their CV via WhatsApp at 7533097468. Selected applicants will be invited for interviews.