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Customer Relationship Manager
MNL Gluck Services Private Limited
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 30,000 – INR 32,000 / month
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Overview
The Customer Relationship Manager oversees the customer support team to ensure efficient, courteous, and accurate assistance. This role involves managing complex complaints, collaborating with cross-functional teams to address root issues, and driving continuous improvements in service delivery.
Key Responsibilities
- Lead recruitment, training, and development initiatives for support personnel.
- Directly address and resolve escalated customer issues.
- Track and analyze key performance indicators such as response times, customer satisfaction scores, and case resolution efficiency.
- Establish and refine processes, update customer service tools, and provide detailed feedback to product development teams.
- Prepare periodic performance and trend reports covering team activities and customer interactions.
Skills
How they work
Leadership