Customer Experience Representative

About Slice

Slice was founded on the principle that independent local pizzerias should benefit from the same advantages as major franchises, without losing their autonomy. Originating with the founder's family pizzerias, we now enable tens of thousands of restaurants to thrive by providing the technology, services, and collective strength needed to better connect with digital customers and grow successful businesses.

Role Overview

As a Customer Experience Representative, your primary responsibility will be to support our restaurant partners by streamlining their internal processes, allowing them to concentrate on preparing and delivering quality food. You will manage inbound and outbound phone communications, handle phone orders, resolve common support issues, and ensure detailed, accurate documentation within Slice's systems.

The role requires delivering quick, dependable, and high-quality customer service while assisting partner operations with precision and efficiency. You will independently handle standard scenarios, escalate complex issues when necessary, and meet performance targets related to quality, productivity, and compliance.

Team and Work Environment

You will manage support interactions during peak times, maintaining high accuracy with order handling and documentation, including notes, tagging, and outcomes. Collaborating with peers, team leaders, and senior members will ensure a consistent approach across the team. This full-time onsite position involves 40 hours per week, with 8-hour shifts scheduled between 4 PM and 7 AM.

Required Qualifications and Competencies

• Proficient English communication skills, both verbal and written, at a minimum B2 level
• At least one year of experience in customer support, operations, or a related field
• Meticulous attention to detail for accurate processing of customer requests
• Familiarity using ticketing platforms, CRM tools, and basic spreadsheet applications
• Ability to remain calm, empathetic, and effective in a busy contact center setting
• Capable of multitasking and prioritizing in fast-paced environments
• Strong collaboration and communication skills within teams and leadership

Additional Benefits

• Weekly Pizza Friday tradition to enjoy pizza with colleagues
• Paid training from the start, ensuring success through on-the-job development
• Wellbeing program including a dedicated stipend to support mental and physical health
• Opportunities for career growth through learning and development initiatives
• Employee referral rewards to support team expansion
• Competitive base salary supplemented by night shift differentials and additional payments

Recruitment Process

• A 30-minute interview with a recruiter
• A 30-minute discussion with team leaders
• Formal job offer following successful interviews

Company Values and Inclusion Commitment

Slice fosters an inclusive, diverse, and supportive workplace guided by core values such as action-oriented efforts, foundational excellence, collaboration, a broad geographic perspective, transparency, and a vibrant team culture symbolized by pizza parties.

Privacy and Data Protection Notice

By applying to this role, applicants agree that Slice will securely handle personal data for recruitment and employment purposes. Candidate information will be retained for up to one year upon consent, with rights to withdraw consent at any time and direct inquiries to Slice’s Data Protection Officer via the provided email address.