Associate Account Manager

About Slice

Founded by Ilir Sela, Slice empowers independent pizzerias by providing them with the technological tools, services, and collective strength typically afforded to large franchises, while preserving their independence. Initially supporting his family’s pizzerias, Slice now partners with tens of thousands of restaurants to enhance their digital presence and customer engagement.

Role Overview

As an Associate Account Manager, you will manage escalations from partner shops using Slice's online platform. Your efforts will be vital in retaining these partners and fostering their success, which in turn contributes to Slice’s growth. This role demands a customer-first mindset, strong client relationship skills, and a talent for problem resolution.

Team Environment

You will be part of the Account Management team that maintains critical relationships with partner shops and ensures outstanding customer experiences. The team comprises over 20 professionals spanning Macedonia and North America. This role reports directly to an Account Management Team Lead.

Work Schedule & Location

This is a full-time position based on-site in Pristina, Kosovo. Working hours are Monday to Friday, 4:00 PM to midnight.

Required Skills and Experience

• 1-2 years’ experience in customer-facing roles, sales, or account management, ideally within the restaurant or hospitality industry.
• Proven ability to manage high-risk accounts, focusing on retention and growth.
• Competence in handling a portfolio of low-volume, high-potential accounts.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with Salesforce, Slack, Excel, and other account management platforms.
• Strategic thinker with excellent analytical and problem-solving capabilities.
• Team-oriented individual with a positive attitude who thrives in collaborative settings.
• Fluency in English is required; knowledge of additional languages is a valuable asset.

Benefits

• Engagement in team activities such as ping pong tournaments, pizza Fridays, and summer parties.
• Close collaboration with team leads and trainers to receive comprehensive coaching and support.
• Access to a wellbeing program promoting overall health and wellness.

Recruitment Process

• Submit application.
• 30-minute introductory meeting with a recruiter.
• 30-minute interview with leadership team members.
• 15-minute conversation with the Head of Account Management.
• Offer extended upon successful completion of prior steps.

Equal Opportunity and Privacy

Slice is an equal opportunity employer welcoming diverse backgrounds, cultures, and perspectives. The company does not discriminate based on race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, veteran status, age, or other protected categories. Slice is a Bronze Member of the Diversity Mark NI initiative.

Applicants’ personal data is handled securely and in compliance with privacy laws. If chosen, data will be used for employment purposes. With consent, data may be retained for up to one year for future job consideration. Candidates can withdraw consent at any time by contacting Slice’s Data Protection Officer at privacy@slicelife.com.