Customer Delivery Driver - Lichfield Extra

Role Overview

As a Customer Delivery Driver for Tesco, you play a vital role as the company's representative directly engaging with customers at their homes. This position involves much more than just driving; it requires a friendly demeanor and a commitment to excellent customer service. The work is physical and varied, with each shift presenting new challenges. Although much of the day is spent working independently, a supportive team of managers and colleagues are available at the base. Pay starts at £14.18 per hour, increasing to £15.45 within the M25 area, with potential for additional payments at some sites. A guarantee of at least 16 hours per week is offered, with roles available from 12 hours weekly.

Key Responsibilities

• Maintain cleanliness and organization of your van, trays, and working environment to ensure perfect delivery condition.
• Safely load the van and conduct all necessary checks to confirm it is roadworthy and dependable for daily deliveries.
• Communicate clearly and pleasantly with customers regarding order modifications, substitutions, or perishable items, processing refunds as needed to ensure a smooth experience.
• Handle all products carefully, treating each order with the utmost respect to uphold quality and customer confidence.
• Deliver orders within the scheduled customer time frames, providing warm and genuine service at the doorstep, ensuring customers feel valued and cared for.

Candidate Requirements

• Ability to foster strong collaborative relationships with colleagues to enhance team morale and service quality.
• A warm and approachable manner for positive interactions with customers and coworkers.
• Flexibility and responsiveness to changing customer demands and workplace dynamics both on the road and in the store.
• Hold a valid full or automatic UK/EU/EEA driving license for a minimum of one year, with no more than three penalty points.

Benefits

• Holiday entitlement starting at 20 days plus a personal day, increasing to 22 days after 12 months, plus bank holidays.
• Flexibility in working hours available from the first day.
• A 10% discount with the Colleague Clubcard, rising to 15% during pay-day weekends, including a second card for a family member.
• Access to free wellbeing services supporting mental, physical, and overall life health.
• Life insurance valued at five times your salary and a pension scheme with up to 7.5% matching contributions.
• A variety of benefits including discounts, share schemes, and cycle-to-work programs.
• Provided uniform and supportive policies for various life events.

About Tesco

Tesco strives to be every customer's preferred shopping destination by serving customers, communities, and the environment conscientiously and sustainably. The company values diversity, inclusion, and equity, encouraging all individuals to be authentic and feel included. Flexible working arrangements are welcomed, and Tesco is recognized as a Disability Confident Leader committed to an accessible and inclusive recruitment experience.