Credit Controller

About Liquid Intelligent Technologies Uganda

Liquid Intelligent Technologies Uganda is a subsidiary of Liquid Intelligent Technologies, part of Cassava Technologies, Africa’s top integrated digital infrastructure group operating across 14+ countries. The company is instrumental in advancing digital transformation in both public and private sectors in Uganda. It manages one of East Africa's largest fibre backbones, providing fast internet and enterprise digital services to businesses, government agencies, and communities.

As a member of Cassava Technologies, Liquid Uganda fosters an innovative and impactful work environment. Employees contribute to vital infrastructure projects, collaborate with global leaders like Microsoft and NVIDIA, and drive the growth of Africa’s digital economy. The company values agility, compliance, and customer focus, making it a great place for professionals eager to thrive in a dynamic, growth-oriented setting.

Company Core Behaviours

• Accountability: Taking full responsibility for one’s actions, decisions, and performance at work.
• Agility: Integrating people, processes, and technology to find the most efficient ways to complete tasks.
• Collaboration: Working cooperatively with others, sharing expertise to reach common goals and support each other's success.
• Follow-through: Striving for operational excellence by continuously improving work processes and committing to delivering quality outcomes.

Role Overview

The Credit Controller will manage debt collection and improve the department's processes and procedures. Responsibilities include enforcing credit limits and overseeing collections aligned with Liquid Intelligent Technologies Uganda’s policies.

Main Responsibilities

• Manage the entire debtors’ book, ensuring debt recovery processes for current and overdue accounts comply with company credit policies.
• Send invoices and updated account statements to all customers monthly, within the first week.
• Conduct weekly calls to assigned client portfolios.
• Review clients slated for disconnection due to non-payment, ensuring dunning procedures are followed before approving disconnections.
• Maintain accurate and regularly reconciled customer statements.
• Record all customer payments, including cheques and bank deposits, into accounting software promptly.
• Collaborate with the legal department and external debt recovery agencies by providing necessary documentation and contact information.
• Regularly update customer records with the latest information as required.
• Address billing disputes to maintain high levels of customer satisfaction.

Qualifications

• Bachelor’s degree in any discipline (required).
• CPA II certification is advantageous.
• Certified Credit Control Professional qualification is essential.

Experience

• At least one year of experience in a reputable organization.
• Strong familiarity with billing, receipting, and accounting software.

Knowledge and Skills

• Proficiency using accounting software applications.
• Understanding of billing, ERP, and accounting systems.
• Excellent verbal and written communication skills to explain technical concepts clearly.
• Highly self-motivated with strong direction.
• Excellent attention to detail.
• Effective prioritization and task execution under pressure.
• Experience working collaboratively within team environments.

Equal Employment Opportunity

The company adheres to equal employment opportunity principles, making decisions without bias related to race, color, religion, sex, sexual orientation, nationality, citizenship, age, or disability. Opportunities depend solely on qualifications, and all eligible candidates are encouraged to apply.