Core Agent

About Four Seasons

Four Seasons thrives on the passion and dedication of its team, who constantly strive for excellence and treat everyone with mutual respect. Globally, our employees craft exceptional experiences for guests, residents, and partners through a sincere commitment to luxury hospitality. We foster a workplace culture that empowers our people to deliver outstanding service.

Our philosophy revolves around recognizing familiar faces, welcoming new ones, and treating everyone as we would want to be treated ourselves—be it colleagues, guests, or residents. Our goal is to create lasting impressions through genuine connections with individuals and the surrounding world.

Location

Situated on Saudi Arabia’s northwest coastline, AMAALA is noted for its rich natural diversity. Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 guest rooms and suites, pool-equipped villas, plus 26 branded residential villas, all offering stunning views of the bay and sea. The property includes a serene luxury spa with a sculptured waterfall and an Organic Spa Garden focusing on sensory stimulation and therapies like halotherapy, cryotherapy, and advanced skin treatments.

The resort partners with fitness expert Harley Pasternak to integrate high-performance training across the expansive 741-acre landscape, perfect for canyoning, hiking, mountain biking, and equestrian activities. Guests also enjoy a 27-hole oceanfront golf course.

Role Overview

As a Core Agent, you will manage guest reservations and contribute to the hotel’s revenue management and booking operations. This role involves serving as a primary contact for guests by providing accurate information, ensuring efficient booking processes, and upholding Four Seasons’ professional standards. Attention to detail, effective communication, and a customer-focused approach are essential.

Responsibilities

• Manage incoming reservation requests via telephone, email, and system platforms.
• Accurately create, adjust, and cancel bookings within the property management system.
• Inform guests about room categories, pricing, availability, and hotel amenities.
• Implement appropriate rate codes, promotional offers, and packages in line with policy.
• Verify and maintain precise guest details and reservation data.
• Collaborate with Front Office, Revenue, and other departments as necessary.
• Address guest inquiries professionally, adhering to service standards.
• Support revenue targets through correct booking practices and upselling opportunities.

Qualifications

• Prior experience preferred in Reservations, Call Center, or Front Office roles.
• High attention to detail with the ability to handle multiple reservations accurately.
• Excellent communication and customer service capabilities.
• Comfortable working in a dynamic, service-oriented environment.
• Professional telephone etiquette coupled with problem-solving skills.
• Strong organizational and time management skills.
• Willingness to work flexible shifts, including weekends and holidays.
• Fluency in English required; proficiency in Arabic mandatory.

Employee Benefits

• Competitive salary within a tax-exempt environment.
• Housing and transportation provided.
• Annual leave of 30 days plus public holidays.
• Travel allowances and paid home leave tickets.
• Complimentary meals and uniform cleaning services.
• Medical and life insurance coverage.
• Employee Assistance Program and complimentary room nights worldwide.
• Career growth and development opportunities.

Work Schedule

This is a full-time position with onsite responsibilities.

Additional Information

In alignment with the Saudi nationalization initiative, preference is given to Saudi nationals who demonstrate enthusiasm for guest service excellence and operational efficiency.